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T-Mobile Reviews & Complaints
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REVIEWS & COMPLAINTS1,863on USAComplaints · 2 in last 3 yrs
PHONE1-800-937-8997Customer service
WEBSITEt-mobile.com
HEADQUARTERSBellevue, WA
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
1,863 complaints on USAComplaints, including 2 published in the last three years.
- Unrequested Spanish Text Ads Charged $4.99 and No Support Access
- Customer service
- Bill Repeatedly Jumps to $292 Instead of Expected $130
- Stolen Phone Replacement Delayed, Cannot Remove Internet Charge
- Former Call Center Employee Describes Data Plan and Added Feature Charges
- Caller ID Name Wrong After Activation, Five Reps Could Not Fix
- Sales Rep Misled on Coverage, Return Period and Support Location
- Promised Refund for Cancelled Flexpay Plan Never Arrived
- Still Charged $20 Monthly for Cancelled Kids' Data Service
- Did not comply with 30 day store warranty
- Minutes Not Rolled Over at Fair Oaks Store, Manager Refused Help
- Refused Phone Exchange After Gift Phone Activated, Told to Sell It
- Home Phone Service Never Worked and Fee Not Waived
- Pushy Accessory Sales Pitch at Hollywood Store, Rude Rep
- Froyo 2.2.1 Update Slowed Phone and Broke Key Functions
- Is a joke!
- Plan Changed to Higher Bill After Offer Denied by Support
- Phone Sent for Replacement Lost, Told to Wait 41 More Days
- Sidekick 4G Replacement Phones Had Same Defect, Choice Denied
- Told to Pay Extra $14.99 Monthly to Tether Blackberry to Laptop