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T-Mobile Reviews & Complaints
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REVIEWS & COMPLAINTS1,863on USAComplaints · 2 in last 3 yrs
PHONE1-800-937-8997Customer service
WEBSITEt-mobile.com
HEADQUARTERSBellevue, WA
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
1,863 complaints on USAComplaints, including 2 published in the last three years.
- Refill Card PINs Already Used When Applied to Account
- Fourth Replacement Phone Still Shows Acore Error, Poor Store Service
- Australian SIM Card Took Four Days to Work, Poor US Coverage
- Scam!
- Plan Change Promised by Rep Never Applied, Overcharged $50 Monthly
- Wrong Plan Change Fees Charged, Refund Promised but Not Received
- Quoted $130 Monthly for Three Lines but Billed Over $400
- Prepaid Support Call Wasted an Hour, Website Down Seven Days
- Store Manager Quoted $90 Plan Then Billed $135 Without Internet
- Online Upgrade Offers Not Honored, Bill Changes Month to Month
- Worst Customer Service ever - Complaint
- Phone Kept Cutting Out and Missed Son's Return From Afghanistan
- Unlimited Data Plan Slowed After Heavy Use
- Kiosk Dealer Added Upgrade Charges to Three Phones Without Consent
- Early Termination Fees Applied After Switching to No-Contract Plan
- Service Cut Off After $4.97 Added Charge Despite Paid Bill
- Charged for 30 Days Service, Undisclosed Fees, Phone Stopped Within Hours
- Refund of $291.93 Unpaid After Account Closed, No Way to Reach Anyone
- Windows Phone Bill Rose From $134 to $167 on Christmas Day
- Droid Priced $199 but Cost $403 Plus Installments, Billing Disputes