Complaint / Review
T-Mobile
Promised Refund for Cancelled Flexpay Plan Never Arrived

I was on the tmobile flexpay plan with automatic billing with billing cycle starting on the 17th of each month. My card is charged in advance for the $43.70 on the 11th.

I called on the Jan 14th to cancel the prepaid flexpay and move to the plain prepaid plan with tmobile. They said they would refund in one month. No refund.

I called the call center today and the agent is hanging up and putting me on hold if I ask for a supervisor. So I called the corporate office at 1-800-318-9270 and they are sending me to a voice mail. I know they will not call back. I called repeatedly till they finally put my number on an automatic disconnect. Looks like instructions are coming from the highest level officers to deny paying any refunds.

I called the local police office in their city - Bellevue, WA, and told them whats happening.

My credit card company - Citi, says they cannot do a dispute over the phone as I was billed before I called to cancel. This is not acceptable as I think I can dispute any charge regardless and the vendor has to prove that I owe them money. So I have to pursue this with citi in writing.

I will transfer my phone no to some other company.

Thanks