Independent profile — not affiliated with Sears
Sears Reviews & Complaints
← Back to the full Sears profile
REVIEWS & COMPLAINTS3,406on USAComplaints · none in last 3 yrs · latest 2015
WEBSITEsears.com
PROFILE CHECKED2026-10-06figures from other sites seen 2026-10-19
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 3,406 historical complaints about Sears, published between 1999 and 2015. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Carrier furnace installation quoted at $11,823, about double other bids
- Washer repair took eleven days to start and parts backordered
- Counter-tops and flooring installed unlevel with missing moulding
- Washer arrived broken, glued parts and technician never calls
- Kenmore Elite freezer and refrigerator failed within months
- Repairman arrived late after missed window and poor helpline service
- Microwave order voided and delivery delayed past promised date
- Technician hung up and left without finding the house
- Free shipping coupon code not accepted on oversized furniture set
- Credit card refused for shipping cost and hours on the phone
- Snow blower replacement authorized but none in stock
- Washer dryer combo not installed after repeated delivery attempts
- New Kenmore dryer has automatic controls and no heat choice
- Washer takes over an hour per load and mixes up clothes
- Riding mower repair and later withdrawn promise of replacement
- Kenmore Elite fridge light cover warped and fell off
- Same-day repair promised after contract purchase then canceled
- Item price raised after purchase and order not honored
- Lawn mower service appointments missed and rude parts call
- Washer needing costly repairs within a year of purchase