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Sears Reviews & Complaints
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REVIEWS & COMPLAINTS3,406on USAComplaints · none in last 3 yrs · latest 2015
WEBSITEsears.com
PROFILE CHECKED2026-10-06figures from other sites seen 2026-10-19
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 3,406 historical complaints about Sears, published between 1999 and 2015. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Eyeglasses Cannot Be Seen Through and District Manager Refused Correction
- Technician Arrived Hours Late and Customer Service Disconnected Supervisor Requests
- Five Phone Calls Needed for Washer and Dryer Repair Appointment
- Central Air Install Failed Over Holiday Weekend With No Emergency Number
- Replacement Furnace Fails to Heat Home After Four Contractor Visits
- Kenmore Washer Dial Failed Repeatedly, Fix Refused Just After Warranty Ended
- Shop Vac Caught Fire and Store Refused Help Because Out of Warranty
- Kenmore Elite Fridge Failed Repeatedly and Replacement Order Went Unanswered
- Auto Center Drained Power Steering Fluid and Failed to Open Jeep Hood
- Kenmore Machine Needed Four Repairs and BBB Closed the Case
- Installer Replaced Water Heater for $410 Though Furnace Was Leaking
- Repair Technician No-Show, Then Disconnected After 37 Minutes on Hold
- Complaint resolved to satisfaction by Sears customer care
- Tiller parts failed under warranty and third-party repair refused
- Kitchen remodel done without permit and wired incorrectly
- Washer died after warranty and was reportedly refurbished at delivery
- Vacuum repair advice conflicted and extra examination fee was added
- Hour spent unable to confirm product stock by phone
- Lawn tractor wheel repair delayed and mowing compensation limited
- Lawn tractor mower deck does not raise to advertised height