Independent profile — not affiliated with Geek Squad
Geek Squad Reviews & Complaints
← Back to the full Geek Squad profile
REVIEWS & COMPLAINTS256on USAComplaints · none in last 3 yrs · latest 2013
PHONE1-888-237-8289Geek Squad / Best Buy support
WEBSITEgeeksquad.com
HEADQUARTERSRichfield, MN
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 256 historical complaints about Geek Squad, published between 2006 and 2013. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Paid for Service Call Though TV Could Not Be Fixed
- Appliance Warranty Can Be Voided Without Store Delivery and Installation
- Pop-Up Malware Returned After Paid Cleanup, Fixed Remotely Elsewhere
- Hacked Laptop Not Fixed After Ten Restores and Three New Drives
- Laptop Declared Fried After Pop-Up Removal
- Unable to Book Repair Appointments, Transferred Six or Seven Times
- Black Tie Phone Plan Replacement Process Left Phone Missing
- Service Call Charged Though Tech Could Not Fix TV
- Contact Problem Resolved After 20 Minutes, Representative Was Great
- Given Someone Else's Computer When Picking Up Dell for Inspection
- Gateway Declared Dead But Stuck Power Button Fixed for $0
- Refrigerator Stopped Freezing, Repeated Hang-Ups When Booking Repair
- Bait and Switch at Broomfield Store, Slow Response, Unprofessional Manager
- TV In-Home Repair Promised But Nobody Has Come
- Hard Drive Returned Physically Damaged After $400 Data Restore Charge
- Repeat Virus Not Fixed Under One-Year Contract, Extra $100 Quoted
- Over 3 hours on hold to schedule in-home repair
- Paid $200 for PC Cleanup With No Real Repair
- Laptop Held Over Three Weeks for Virus Removal and Backup
- Antivirus Package Did Not Cover Reinstall Fee After Virus