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Geek Squad Reviews & Complaints
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REVIEWS & COMPLAINTS256on USAComplaints · none in last 3 yrs · latest 2013
PHONE1-888-237-8289Geek Squad / Best Buy support
WEBSITEgeeksquad.com
HEADQUARTERSRichfield, MN
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 256 historical complaints about Geek Squad, published between 2006 and 2013. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Forced Into $199 Plan, Computer Failed After Hardware Install
- Sony TV Blank Screen Fixed by Unplugging After $150 Service Fee
- MacBook Pro Repair Led to Wrong OS and Unwanted Password
- TV Mounting Appointments Cancelled Twice for Overbooking
- Laptop Returned Infected After Screen Repair, Extra Backup Disc Fee
- Destroyed a $2,500.00 Dell laptop
- Wrong Laptop Display Diagnosis, Screen Costs $65 Online
- Charged $199.99 for Service Plan, Only Partial Refund Offered
- Installers Arrived at 2:30 PM for 8-12 Window, Hours on Hold
- Warranty Confusion and Cancelled Service Appointments on HP Laptop
- Extended Warranty Dispute Over HP TouchSmart Repair and Replacement
- Netbook Without Operating System After Hard Drive Warranty Repair
- Told Wall Wire Concealment Was Included, Only TV Was Mounted
- Rude Technician, Misplaced TV Mount, and Repeated Upsell Calls
- Unauthorized $24.95 Monthly Charge After $129 Computer Cleanup
- Quoted Hundreds for Dell Laptop Repair, Fixed Elsewhere for $60
- Internal Hard Drive Deleted and No Remedy Offered
- $299 Software Plan Did Not Cover Repair, Long Support Holds
- Repair Delayed Again After Shipping Damage to Computer
- Virus Removal Guarantee Not Honored, Refund Never Received