Independent profile — not affiliated with FedEx
FedEx
FedEx is FedEx Corporation, a Memphis, Tennessee company whose Form 10-K for the fiscal year ended May 31, 2026 describes it as the parent holding company of the FedEx portfolio. This page lists FedEx's published customer-service numbers and claim time limits, BBB and Trustpilot figures as displayed on 2026-10-20, the June 1, 2026 spin-off of FedEx Freight, and 535 archive complaints from 2000 to 2014.
Complaints & Reviews on USAComplaints
USAComplaints currently maintains 535 historical complaints about FedEx, published between 2000 and 2014. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources below.
- Told pickup open until 8:30 pm, office closed at 7
- Rude Customer Care and Failed Delivery of Amazon Order
- Paychecks Delivered Late Every Pay Day to Retail Store
- Boxes arrived smashed and split open, claim being denied
- Package Marked Delivered but No One Knocked, Rude Support Call
- Had to pick up guitar myself and email went unanswered
- Package delayed over a week and blamed on false weather
- Worse delivery company
- Late Delivery
- Delayed shipment
- Horrible experience
- I hope I have a jo
- FedEx Overnight is not trustful
- Law Offices
- Photo Printing Service and Product Extremely Poo
- FedEx horrible shipping - package of clothing shipped by FedEx
- Several of my children's Christmas presents didn't arrive
- Liars!
- Digital camera from Cameta Camera - Expensive digital camera
- Lies and no delivery
Complaint Themes
Independent Sources
Shown for context — not merged with USAComplaints' own numbers.
Contacts
- Official website: https://www.fedex.com/
- U.S. customer service: 1-800-463-3339 38 complaints mention this number
- U.S. billing inquiries: 1-800-622-1147 2 complaints mention this number
- Report suspicious messages: [email protected]
Locations
| Type | Address |
|---|---|
| Headquarters | 942 South Shady Grove Road Memphis TN 38120 |
| Mailing address | 3875 Airways, Module H3, Department 4634 Memphis TN 38116 |
FedEx complaints: how to file a claim, who to call and what FedEx publishes
This page was checked on 2026-10-20 against FedEx's own support pages, BBB, Trustpilot and the company's most recent Form 10-K. Keep the tracking number, receipts, photos of the packaging and of any door tag, and the dates and names of every contact.
- Customer service. FedEx's Contact Us page lists U.S. Customer Service at 1.800.GoFedEx (1-800-463-3339), U.S. Billing Inquiries at 1-800-622-1147, and a mailing address for FedEx Customer Relations: 3875 Airways, Module H3, Department 4634, Memphis, TN 38116 (read 2026-10-20).
- Lost or damaged package: file a claim. FedEx's claims page says a claim is filed online and 'You must be logged in to file a claim.' For recipients it says: 'Contact the merchant to request a replacement, ask them to file a claim for you, or file a claim on your own.' Its stated time limits: 'File your claim for damaged or missing contents no later than 60 calendar days from the shipment date for U.S. packages and 21 calendar days from the shipment date for international packages. Claims for undelivered or lost shipments must be filed within nine months of the shipment date.' The page asks for supporting documents such as purchase invoices, repair estimates, expense statements or appraisals, and says: ‘Keep the original packaging and contents until your claim is resolved.’ On a denied claim it says: ‘You can dispute your claim by adding supporting documents to your existing claim.’
- Marked delivered but not received. The claims page lists 'undelivered or lost shipments' as a claim type; the time limit above applies. Ask the sender or merchant at the same time, because the page says shippers and merchants can file claims and send a replacement.
- Suspicious messages and payment requests. FedEx's fraud page says: 'Scams seeking payment in order to recieve shipments are rampant.' It says FedEx may contact an international recipient 'via email or SMS with a secure link to pay applicable duties and taxes', that these messages and amounts can be checked in the FedEx Import Tool, and that suspicious messages can be forwarded to [email protected]. It also says: ‘If you believe someone is fraudulently using your account, contact us at 1.800.584.2681’ and ‘If you have already interacted with a message and lost money, contact your bank immediately’, and suggests also considering the Internet Crime Complaint Center or your state Attorney General’s office.
- BBB. BBB's FedEx Corporation profile says that to ask for BBB's help with a dispute you should include 'the tracking number or FedEx account number involved when submitting your complaint to avoid delays.'
- LTL freight. FedEx's support pages say FedEx Freight 'became an independent less-than-truckload (LTL) company on June 1st' and direct LTL customers to a separate FedEx Freight page; parcel and air freight customers continue to use FedEx's own pages.
The complaint and fraud routes of government agencies (state attorneys general, FTC ReportFraud) were not opened for this page, so they are not quoted here.
Who operates FedEx and what changed with FedEx Freight
Who FedEx is. FedEx Corporation's Form 10-K for the fiscal year ended May 31, 2026 (filed 2026-07-20) says FedEx 'was incorporated in Delaware on October 2, 1997 to serve as the parent holding company and provide strategic direction to the FedEx portfolio of companies.' Its principal executive offices are at 942 South Shady Grove Road, Memphis, Tennessee 38120. The company says: 'Since our founding in 1971...'. BBB lists FedEx Corporation at 3610 Hacks Cross Rd, Memphis, TN, with BBB Accredited status and these alternate names: FedEx Express, FedEx Ground, FedEx Freight, FedEx Custom Critical, FedEx Trade Networks, FedEx Supply Chain Services, Fed Ex, FedEx Office and FedEx Crossborder (BBB's list still includes FedEx Freight and FedEx Custom Critical; the 10-K says FedEx Custom Critical was part of the FedEx Freight business distributed in the June 1, 2026 spin-off). The 10-K also says FedEx changed its fiscal year end from May 31 to December 31 effective June 1, 2026 and will report the seven-month period from June 1 through December 31, 2026 in a Transition Report on Form 10-K.
Scale (company figures). The 10-K says that as of May 31, 2026 Federal Express employed approximately 452,000 employees and had approximately 84,000 drop-off locations (including FedEx Office stores and FedEx OnSite locations), 700 aircraft and over 180,000 motorized vehicles. It also says FedEx Office 'offers retail access to Federal Express shipping services at all of its retail locations.'
FedEx Freight is now a separate company. According to the 10-K, FedEx's board declared a pro rata dividend of 80.1% of the shares of FedEx Freight Holding Company, Inc. to stockholders of record on May 15, 2026; on June 1, 2026 FedEx stockholders received one FedEx Freight share for every two FedEx shares, FedEx retained 19.9%, and FedEx Freight Holding trades on the NYSE under the symbol FDXF. FedEx's own contact and claims pages direct less-than-truckload (LTL) customers to a separate FedEx Freight page.
Complaint record: BBB, Trustpilot and this site's archive
As displayed on 2026-10-20 (these figures change daily and are never added together):
- BBB. BBB profile for FedEx Corporation, Memphis, TN (Headquarters; the profile says its complaint record 'includes complaints from all of its locations'): BBB Accredited Business, rating A+. Complaints tab: 13,858 complaints in the last 3 years and 4,920 in the last 12 months. Reviews tab: 1.06 out of 5 stars, average of 6,089 customer reviews. BBB page data (raw JSON): accredited since 1975-11-01, file opened 1973-05-12, business started 1973-04-17.
- Trustpilot. FedEx (www.fedex.com): 1.2 from 54,963 reviews, 9,275 of them in the last 12 months; the profile is shown as claimed since June 2022. Trustpilot displays 'This company hasn't invited customers recently, so reviews may not be representative' and 'Hasn't replied to negative reviews', and says it does not fact-check reviews.
This site's archive. 535 older complaints in this archive name FedEx, Federal Express, FedEx Ground or FedEx Express as the business (17 of them FedEx Kinko's print-shop locations), dated 2000 to 2014; none is from the last decade. They are individual consumers' and former employees' statements and were not verified by us. Keyword counts of the 535 (a post can match more than one): 97 mention a package shown or reported as delivered, left at a door or sent to a wrong address; 180 mention a claim, a lost, damaged or late package; 81 mention charges, fees, duties or billing; 319 mention customer service, a driver, manager or employment. Complaints about fraudulent e-mails or offers that merely use the FedEx name, and shipments outside the U.S., were not counted as complaints about the company.
Court cases in FedEx's annual report
Cases the company filed. The 10-K says that on February 20, 2026 the U.S. Supreme Court issued a decision invalidating tariffs imposed under the International Emergency Economic Powers Act (IEEPA), and that on February 23, 2026 FedEx filed a lawsuit in the U.S. Court of International Trade against U.S. Customs and Border Protection, the CBP commissioner and the United States seeking a full refund of the IEEPA tariffs FedEx paid. It says FedEx began filing refund claims through CBP's CAPE system on April 20, 2026 and had received cash refunds of approximately $800 million as of May 31, 2026. This is a suit brought by FedEx; we did not open the court docket. On refunds to customers, the 10-K says: ‘To the extent customers have previously paid amounts associated with these tariffs, FedEx plans to remit corresponding refunds as soon as practicable’, and that FedEx recorded $749 million as of May 31, 2026 within current liabilities representing estimated customer refund obligations for cash refunds received. FedEx’s own FAQ says it is ‘committed to returning any applicable refunds we have received from the U.S. Treasury to its customers’ and points customers to the FedEx IEEPA Tariff Refund Portal (ieepa-refunds.fedex.com); these are company statements and we have not checked any customer’s refund.
Cases against the company (company description). Note 19 of the 10-K says FedEx and its subsidiaries 'are subject to various legal proceedings and claims, including lawsuits alleging that Federal Express should be treated as the employer or joint employer of drivers employed by service providers', class actions alleging wage-and-hour violations, and lawsuits alleging responsibility for third-party losses related to vehicle accidents. It states that in management's opinion the aggregate liability, if any, will not have a material adverse effect on FedEx's financial position, results of operations or cash flows. Item 3 of the 10-K refers to Note 19 for pending proceedings.
Putative class actions over IEEPA tariffs (company description). The 10-K also says: ‘fourteen nationwide class action lawsuits seeking refunds of IEEPA tariffs from FedEx were filed in U.S. district courts in various states. Thirteen of those lawsuits were consolidated into a single case pending in Tennessee federal court. The remaining lawsuit is pending in the Court of International Trade.’ These are plaintiffs’ claims, not findings; we did not open any docket, so case numbers and current status are unverified.
Other consumer class actions, state attorney general actions and dockets were not searched to completion for this page; none is listed here, and that is not a statement that none exists.
Is FedEx Legitimate?
FedEx Corporation is a Delaware corporation that files annual reports with the SEC (CIK 0001048911; the most recent Form 10-K, for the fiscal year ended May 31, 2026, was filed 2026-07-20, and no 10-K/A appeared in EDGAR's 10-K list on 2026-10-20). Its principal executive offices are at 942 South Shady Grove Road, Memphis, Tennessee. BBB shows it as a BBB Accredited Business with an A+ rating, and also shows 13,858 complaints in three years and a 1.06 out of 5 customer-review average, as displayed on 2026-10-20. Trustpilot shows 1.2 from 54,963 reviews with the notices quoted above.
These sources describe a large, long-established public carrier with a high volume of customer complaints and reviews on third-party sites; they do not measure how any individual shipment was handled. Use the company's own claim and customer-service channels first, and the BBB or a state regulator if the problem is not resolved.
Court & Public Records
| Case | Authority | Dates | Type | Outcome | Source |
|---|---|---|---|---|---|
| FedEx IEEPA tariff refund suit against U.S. Customs and Border Protection and the United States (as described in FedEx's Form 10-K) | U.S. Court of International Trade | Filed | Filed — no final outcome recorded Suit brought by FedEx seeking a full refund of IEEPA tariffs it paid, filed after the Supreme Court's February 20, 2026 decision invalidating those tariffs. The 10-K says FedEx began filing refund claims through CBP's CAPE system on April 20, 2026 and had received cash refunds of approximately $800 million as of May 31, 2026. The docket was not opened, so its current status was not checked. | Source | |
| Consolidated putative nationwide class actions seeking refunds of IEEPA tariffs from FedEx (as described in FedEx's Form 10-K) | U.S. district court, Tennessee (per the 10-K: ‘Tennessee federal court’) | — | Filed | Filed — no final outcome recorded The 10-K says fourteen nationwide class action lawsuits seeking refunds of IEEPA tariffs from FedEx were filed in U.S. district courts in various states, thirteen of them consolidated into a single case pending in Tennessee federal court, and the remaining one pending in the Court of International Trade. These are claims by plaintiffs; no ruling is reported in the 10-K excerpt we read. The docket was not opened, so the case number and current status were not checked. | Source |
Company Relationships
- Affiliated with: FedEx Freight Holding Company, Inc.
- Affiliated with: Federal Express Corporation
- Affiliated with: FedEx Office and Print Services, Inc.
Frequently Asked Questions
Who operates FedEx?
FedEx Corporation, a Delaware corporation incorporated on October 2, 1997 as the parent holding company of the FedEx portfolio, per its Form 10-K for the fiscal year ended May 31, 2026. Its principal executive offices are at 942 South Shady Grove Road, Memphis, Tennessee 38120. The 10-K describes Federal Express Corporation as ‘the world’s largest express transportation company and a leading North American provider of small-package ground delivery services’; after the spin-off FedEx reports that business as two segments, Express U.S. Domestic and Express International.
Is FedEx Freight still part of FedEx?
Not since June 1, 2026. The 10-K says FedEx distributed 80.1% of FedEx Freight Holding Company, Inc. to its stockholders and retained 19.9%; FedEx Freight Holding trades separately on the NYSE as FDXF. FedEx's own claims and contact pages say LTL freight support moved to a new FedEx Freight page.
What phone number does FedEx publish for U.S. customer service?
FedEx's Contact Us page lists U.S. Customer Service at 1.800.GoFedEx (1-800-463-3339) and U.S. Billing Inquiries at 1-800-622-1147, read on 2026-10-20. It also lists a mailing address for FedEx Customer Relations: 3875 Airways, Module H3, Department 4634, Memphis, TN 38116.
How long do I have to file a FedEx claim?
FedEx's claims page says damaged or missing contents must be claimed no later than 60 calendar days from the shipment date for U.S. packages and 21 calendar days for international packages, and that claims for undelivered or lost shipments must be filed within nine months of the shipment date. It also says you must be logged in to file a claim online, and that recipients can contact the merchant or file a claim on their own. Read on 2026-10-20; the shipping terms in FedEx's Service Guide were not opened for this page.
What can I do if tracking says delivered but I did not get the package?
FedEx's claims page lists undelivered or lost shipments among the claims it handles, within nine months of the shipment date, and says shippers and merchants can file claims and may send a replacement. Recipients are told to contact the merchant, ask the merchant to file, or file on their own. Contact customer service at 1-800-463-3339 and keep the tracking number and the date and time shown as delivered.
What do BBB and Trustpilot show for FedEx?
As displayed on 2026-10-20, BBB shows FedEx Corporation as a BBB Accredited Business with an A+ rating, 13,858 complaints in the last 3 years and 4,920 in the last 12 months, and 1.06 out of 5 across 6,089 customer reviews. Trustpilot shows 1.2 from 54,963 reviews (9,275 in the last 12 months) and says the company has not invited customers recently and has not replied to negative reviews. These are separate sources and are not combined.
A text or email says I owe FedEx duties or a fee. Is it from FedEx?
FedEx's fraud page warns about fraudulent requests for payment to receive shipments, says FedEx may contact an international recipient by email or SMS with a secure link to pay applicable duties and taxes, that the amounts can be verified in the FedEx Import Tool, and that suspicious messages can be forwarded to [email protected]. It also warns of a current phishing attack using links on a .shop domain (read 2026-10-20).
What is the FedEx tariff refund lawsuit?
According to the 10-K, FedEx sued U.S. Customs and Border Protection and the United States in the Court of International Trade on February 23, 2026 seeking a refund of IEEPA tariffs it paid, after the Supreme Court's February 20, 2026 decision invalidating those tariffs; it reports about $800 million of cash refunds received by May 31, 2026. It is a suit brought by FedEx. The 10-K also says FedEx ‘plans to remit corresponding refunds’ to customers who paid these tariffs and recorded $749 million of estimated customer refund obligations as of May 31, 2026; it also describes fourteen putative class actions seeking IEEPA tariff refunds from FedEx, which are plaintiffs’ claims. FedEx’s FAQ points customers to its IEEPA Tariff Refund Portal.
How do I get a refund of IEEPA duties I paid FedEx?
FedEx’s FAQ says it is ‘committed to returning any applicable refunds we have received from the U.S. Treasury to its customers’ and has created the FedEx IEEPA Tariff Refund Portal. The portal FAQ says refunds ‘are available only for shipments that were assessed IEEPA-related duties, which were in place from February 2025 through February 24, 2026’, that FedEx ‘has not yet received all refunds from the U.S. Treasury for Phases 1 and 2, and CBP Phase 3 launched on October 6th’, and gives [email protected] for questions (read 2026-10-20). FedEx’s fraud page separately warns about fraudulent messages seeking payment; the refund portal address above is the one FedEx’s own FAQ names.
How many FedEx complaints does this site list?
This site's archive links 535 older complaints about FedEx, Federal Express, FedEx Ground, FedEx Express and FedEx Kinko's, dated 2000 to 2014. They are consumers' and former employees' statements, not findings, and BBB and Trustpilot figures on this page are separate sources.