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FedEx Reviews, Complaints & Contacts
FedEx Corporation, based in Memphis, Tennessee, is the parent company of Federal Express, FedEx Office and FedEx Logistics. This page covers how to file a FedEx claim and the deadlines, the customer-service numbers, fake delivery-fee messages, IEEPA tariff refunds and the related court cases, BBB and Trustpilot figures, and the June 1, 2026 spin-off of FedEx Freight.
Contacts
- Official websitefedex.com ↗
Customer service & general contact
- U.S. customer service1-800-463-3339 38 complaints mention this number
Cancel, billing & returns
- U.S. billing inquiries1-800-622-1147 2 complaints mention this number
- IEEPA tariff refund portal support1-877-517-7091
Report abuse or suspicious activity
- Report suspicious messages[email protected]
- Report fraudulent use of a FedEx account1-800-584-2681
Corporate & press
- FedEx Careers (jobs)careers.fedex.com ↗
Locations
- Headquarters942 South Shady Grove Road Memphis TN 38120
- Mailing address3875 Airways, Module H3, Department 4634 Memphis TN 38116
Company Information
- Legal name
- FedEx Corporation
- Founded
- 1971
- Business type
- Parcel and express delivery company. FedEx Corporation of Memphis, Tennessee is the parent holding company of Federal Express (air and ground parcel network), FedEx Office retail stores and FedEx Logistics.
- Website
- fedex.comSource: FedEx Customer Support page, checked 2026-10-27
- Headquarters
- Memphis, TNSource: FedEx Corporation Form 10-K cover page, principal executive offices, checked 2026-10-27
FedEx Corporation is a Delaware corporation listed on the New York Stock Exchange that files annual reports with the SEC (CIK 0001048911), including a Form 10-K for the fiscal year ended May 31, 2026; from June 1, 2026 its fiscal year ends on December 31. Its principal executive offices are at 942 South Shady Grove Road, Memphis, Tennessee. BBB shows it as a BBB Accredited Business with an A+ rating, alongside a large number of complaints and a low customer-review average; Trustpilot reviews are also mostly negative. Those figures reflect the experiences of the people who chose to post, not how any individual shipment was handled.
Some messages that use the FedEx name are fraudulent. FedEx warns that requests for payment before a shipment can be delivered are a common fraud; the exception it names is duties and taxes on an incoming international package, which FedEx may request by e-mail or text with a secure link and which can be checked in the FedEx Import Tool. If a problem is not resolved through FedEx's claim and customer-service channels, the escalation routes are the BBB, your card issuer for a wrong charge, and your state attorney general's consumer protection office.
Independent Sources
Shown for context — not merged with USAComplaints' own numbers.
Complaint Themes
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 533 historical complaints about FedEx, published between 2000 and 2014. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on this page.
- Told Pickup Open Until 8:30 pm, Office Closed at 7
- Rude Customer Care Hung Up and Refused Morning Delivery
- Paychecks Delivered Late Every Pay Day to Retail Store
- Boxes Shipped Boston to LA Arrived Crushed, Claim Being Denied
- Package Marked Delivered but No One Knocked, Rude Support Call
Show 15 more on this page
- Had to Pick Up Guitar Myself and Email Went Unanswered
- Texas Package Delayed Over a Week With False Weather Excuse
- Overnight Priority Package Still Undelivered Since December 24
- TV Nearly a Week Late While Tracking Shows No Delays
- Employee Leslie Found My Late Replacement Phone in Illinois
- Two-Day Shipping Package Four Days Overdue, Told to Pick Up
- Wasted Friday Waiting for 100 lb Christmas Gift Delivery
- Overnight Document Arrived Late and Cost Thousands in Penalties
- Overnight Package From Oklahoma City Not Delivered After a Week
- Ground Package From Ohio a Week Late, No Tracking Updates
- Photo Prints Late, Poor Quality, Extra $10 Charge for Resizing
- Christmas Gift Packages Lost or Stuck in Kansas for Days
- Two-Day Express Gift Lost Its Label and Was Sent Back
- Camera With $25 Second Day Delivery Never Arrived December 26
- Printer Returned to Sender After False Delivery Attempt Claims
Complaint record: BBB, Trustpilot and this site's archive
The figures on this page come from two independent sites, change daily and are not added together.
- BBB. BBB's profile for FedEx Corporation in Memphis shows the company as a BBB Accredited Business since November 1975 with an A+ rating, 13,865 complaints in the last 3 years and 4,904 in the last 12 months, and customer reviews averaging 1.06 out of 5 stars across 6,087 reviews. BBB's rating weighs how a business responds to complaints and other factors; it is not an average of customer reviews.
- Trustpilot. The FedEx profile (www.fedex.com) has 55,144 reviews with a TrustScore of 1.2, and 9,471 reviews in the last 12 months; 88% of reviews are one-star. The profile has been claimed by the company since June 2022. Trustpilot notes that the company has not invited customers to review it recently, so reviews may not be representative, that it has not replied to negative reviews, and that Trustpilot does not fact-check reviews.
This site's archive. 533 published complaint reports are linked to this profile. They date from 2000 to 2014 and concern FedEx, Federal Express, FedEx Ground, FedEx Express and FedEx Kinko's. They are statements by individual customers and former employees, not findings. Reports about fake e-mails or offers that only use the FedEx name are not counted as complaints about the company.
Had an experience with FedEx? Tell other people what happened.
Submit a ComplaintFedEx complaints: how to file a claim and who to contact
Before you call or file anything, gather the tracking number, the receipt or order confirmation, photos of the box and the contents, any door tag, and a note of the date, time and name of everyone you speak to.
- Customer service. FedEx's Call Us page lists U.S. Customer Service at 1.800.GoFedEx (1-800-463-3339), which also handles cargo claims questions, and U.S. Billing Inquiries at 1-800-622-1147. The mailing address it gives for FedEx Customer Relations is 3875 Airways, Module H3, Department 4634, Memphis, TN 38116.
- Lost or damaged package: file a claim. Claims are filed online, and you must be logged in to a fedex.com account with the tracking number at hand; if you have no account, you can sign up on fedex.com or ask the merchant to file. A recipient can ask the merchant to send a replacement, ask the merchant to file the claim, or file it directly; a shipper or merchant can file a single claim or up to 200 at once. Deadlines are counted from the shipment date: damaged or missing contents within 60 calendar days for U.S. packages and 21 calendar days for international packages; undelivered or lost shipments within nine months.
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Attach proof of value such as the original invoice or receipt, an itemized repair invoice or statement that the item cannot be repaired, and photos of the packaging and contents, and keep the original packaging and contents until the claim is resolved. Claim status is shown under the Reports tab, and approved claims are paid by check or electronic funds transfer.
- How much FedEx pays. FedEx's declared-value page says the first $100 of a shipment's value is covered by its standard $100 limit of liability; a higher limit applies only if the shipper declared and paid for it when the shipment was created, and the FedEx Service Guide sets maximum declared values and exceptions for certain items and services. Declared value is not insurance: FedEx says its liability never exceeds the lowest of the repair cost, the depreciated value or the replacement cost, that the shipper must prove both the loss and that FedEx was at fault, and that it is not at fault for damage caused by poor packing. If you bought the item online, the merchant's own refund or replacement policy may cover more than that limit.
- Claim denied. FedEx's claims page says you can dispute a decision by adding documents to the existing claim, such as a signed statement giving the reason for the dispute and any new information.
- Marked delivered but not received. First open the tracking page and look at the picture proof of delivery, which shows where the package was left, and look everywhere at the address it might have been placed. To report it, enter the tracking number on the tracking page and choose Manage Delivery, then Report Missing Package; without a FedEx login you are asked for the original delivery address. You receive a case number, and FedEx says it will contact you. You can also file a claim for a missing package, which falls under the nine-month deadline on this page.
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Contact the sender or merchant at the same time, because merchants can file the claim and send a replacement themselves.
- Fake delivery and fee messages. FedEx warns that requests for payment before a shipment can be delivered are a common fraud, and it has warned of phishing e-mails and texts that link to websites ending in .shop.
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The genuine exception is duties and taxes on an incoming international package, which FedEx may request by e-mail or text with a secure link; you can check such a message and the amount in the FedEx Import Tool on fedex.com. Forward suspicious messages to [email protected]. If someone is using your FedEx account, call 1-800-584-2681. If you already paid, contact your bank or card issuer at once, and report the message to the FTC at ReportFraud.ftc.gov or to the FBI's Internet Crime Complaint Center at ic3.gov.
- Wrong charge on your card. If FedEx billing cannot fix an incorrect charge paid by credit card, send your card issuer a written billing-error dispute; under the federal Fair Credit Billing Act it must reach the issuer within 60 days after the statement showing the charge was sent.
- Outside help. BBB accepts complaints against FedEx Corporation and asks you to include the tracking number or FedEx account number to avoid delays. You can also complain to the consumer protection office of your state attorney general.
- LTL freight. FedEx Freight became a separate less-than-truckload company on June 1, 2026 and has its own claims and support pages; parcel and air freight customers still use fedex.com.
Court cases: tariff refund suits and other litigation
FedEx's own tariff refund suit. On February 20, 2026 the U.S. Supreme Court held that tariffs imposed under the International Emergency Economic Powers Act (IEEPA) were invalid. Three days later, on February 23, 2026, Federal Express Corporation and FedEx Logistics sued U.S. Customs and Border Protection (CBP), its commissioner and the United States in the U.S. Court of International Trade, asking for a full refund of the IEEPA tariffs FedEx had paid (Federal Express Corporation v. United States, No. 1:26-cv-01150). The case was stayed the next day under the court's Administrative Order 25-02. On July 21, 2026 Judge Richard K. Eaton ordered CBP to reliquidate, without IEEPA duties, FedEx's entries that had been liquidated for more than 80 days, once CBP accepts FedEx's CAPE refund declarations, and stated that the case otherwise remains stayed. FedEx's 10-K says it began filing refund claims through CBP's CAPE system on April 20, 2026 and had received about $800 million in cash refunds by May 31, 2026.
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What FedEx says about refunds to customers. The 10-K states that, to the extent customers previously paid amounts associated with these tariffs, FedEx plans to remit corresponding refunds as soon as practicable, and that it recorded $749 million as of May 31, 2026 as estimated customer refund obligations for cash refunds received. FedEx's billing FAQ points customers to the FedEx IEEPA Tariff Refund Portal at ieepa-refunds.fedex.com; see the FAQ for how it works.
Customer class actions over the tariff charges. The 10-K says fourteen nationwide class action lawsuits seeking refunds of IEEPA tariffs from FedEx were filed in federal courts in several states, that thirteen were consolidated into a single case in Tennessee federal court, and that the fourteenth is pending in the Court of International Trade. The consolidated case, In re FedEx Tariff Litigation, No. 2:26-cv-02181-TLP, is in the U.S. District Court for the Western District of Tennessee in Memphis before Judge Thomas L. Parker, and includes suits first filed in federal court in New York and later transferred to Memphis. On September 11, 2026 the court appointed interim class counsel, a step that comes before any ruling on class certification or on the merits. The plaintiffs' claims are allegations, not findings.
Other proceedings FedEx reports. Note 19 of the 10-K says FedEx and its subsidiaries face lawsuits alleging that Federal Express should be treated as the employer or joint employer of drivers employed by its service providers, class actions alleging wage-and-hour violations such as unpaid overtime and missed breaks, and lawsuits seeking to hold FedEx responsible for third-party losses from vehicle accidents. Management states that in its opinion the aggregate liability, if any, from these actions will not have a material adverse effect on FedEx's financial position, results of operations or cash flows.
Court & Public Records
Federal Express Corporation v. United States
FiledFedEx's 10-K says it began filing refund claims through CBP's CAPE system on April 20, 2026 and had received cash refunds of approximately $800 million by May 31, 2026.
Case details: Federal Express Corporation v. United StatesShow less
Suit brought by Federal Express Corporation and FedEx Logistics, Inc. against U.S. Customs and Border Protection, its commissioner and the United States, seeking a full refund of the IEEPA tariffs FedEx paid, filed three days after the Supreme Court's February 20, 2026 decision invalidating those tariffs. The court stayed the case on February 24, 2026 under its Administrative Order 25-02. On July 21, 2026 Judge Richard K. Eaton ordered CBP to reliquidate, without IEEPA duties, FedEx's entries that had been liquidated for more than 80 days, once CBP accepts FedEx's CAPE refund declarations, and stated that the case otherwise remains stayed.
In re FedEx Tariff Litigation
FiledFedEx says in the same filing that it plans to pass tariff refunds it receives on to the customers who paid them.
Case details: In re FedEx Tariff LitigationShow less
Putative class actions that seek refunds from FedEx of IEEPA tariff charges, filed after the Supreme Court struck those tariffs down. FedEx's 10-K says fourteen such suits were filed in federal courts in several states, thirteen were consolidated into this single case in Memphis and the fourteenth is pending in the Court of International Trade. The consolidated case is before Judge Thomas L. Parker, who on September 11, 2026 entered an order appointing interim class counsel; that step comes before any decision on whether the case can proceed as a class action. The case is pending, and the plaintiffs' claims are allegations, not findings.
Who operates FedEx and what changed with FedEx Freight
Who FedEx is. FedEx Corporation was incorporated in Delaware on October 2, 1997 as the parent holding company of the FedEx group, according to its annual report on Form 10-K for the fiscal year ended May 31, 2026; the company dates its founding to 1971. Its principal executive offices are at 942 South Shady Grove Road, Memphis, Tennessee 38120. The parcel business is run by Federal Express Corporation, which the 10-K calls the world's largest express transportation company and a leading North American provider of small-package ground delivery; the former FedEx Ground network is now part of it. FedEx Office and Print Services runs the FedEx Office stores, which accept Federal Express shipments, and FedEx Logistics handles customs brokerage and freight forwarding.
Scale. The 10-K says that as of May 31, 2026 Federal Express had about 452,000 employees, about 84,000 drop-off locations (including FedEx Office stores and more than 15,000 Walgreens and Dollar General stores), 700 aircraft and more than 180,000 motorized vehicles, and that it contracts with about 5,300 independent small businesses for some linehaul and pickup-and-delivery work.
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FedEx Freight is now a separate company. On June 1, 2026 FedEx spun off its less-than-truckload (LTL) freight business: stockholders received one FedEx Freight share for every two FedEx shares, FedEx kept 19.9% of FedEx Freight Holding Company, Inc., and FedEx Freight Holding now trades on the New York Stock Exchange as FDXF. FedEx Custom Critical went with it. FedEx's own claims and contact pages send LTL customers to a separate FedEx Freight page; parcel and air freight customers still use fedex.com. BBB's FedEx Corporation profile, at 3610 Hacks Cross Rd, Memphis, still lists FedEx Freight and FedEx Custom Critical among its alternate names.
Company Relationships
- Affiliated withFedEx Freight Holding Company, Inc.
- Affiliated withFederal Express Corporation
- Affiliated withFedEx Office and Print Services, Inc.
Frequently Asked Questions
Who operates FedEx?
FedEx Corporation, a Delaware corporation incorporated on October 2, 1997 as the parent holding company of the FedEx group, with principal executive offices at 942 South Shady Grove Road, Memphis, Tennessee 38120. Parcels are carried by its subsidiary Federal Express Corporation, which its Form 10-K describes as the world's largest express transportation company and a leading North American provider of small-package ground delivery. Since the FedEx Freight spin-off, FedEx reports that business as two segments, Express U.S. Domestic and Express International.
Is FedEx Freight still part of FedEx?
FedEx Freight has been a separate public company since June 1, 2026. FedEx distributed 80.1% of FedEx Freight Holding Company, Inc. to its stockholders, kept a 19.9% stake, and FedEx Freight Holding trades on the New York Stock Exchange as FDXF. For less-than-truckload (LTL) freight claims and support, FedEx's claims and contact pages send customers to the separate FedEx Freight site; FedEx parcel and air freight shipments are still handled on fedex.com.
What phone number does FedEx publish for U.S. customer service?
FedEx's Call Us page lists U.S. Customer Service at 1.800.GoFedEx (1-800-463-3339), the same number it gives for cargo claims questions, and U.S. Billing Inquiries at 1-800-622-1147. FedEx Air Freight shipments over 150 lbs. have their own line, 1-800-332-0807. The mailing address for FedEx Customer Relations is 3875 Airways, Module H3, Department 4634, Memphis, TN 38116.
How long do I have to file a FedEx claim?
FedEx's claims page sets the deadlines from the shipment date, not the delivery date: 60 calendar days for damaged or missing contents on U.S. packages, 21 calendar days for damaged or missing contents on international packages, and nine months for undelivered or lost shipments. Claims are filed online while logged in to a fedex.com account. A recipient can file directly or ask the merchant to file, and should keep the original packaging and contents until the claim is resolved.
What can I do if tracking says delivered but the package never arrived?
Start with the picture proof of delivery on the FedEx tracking page, which shows where the package was left, and look everywhere at the address it might have been placed. Then report it on the tracking page: enter the tracking number, choose Manage Delivery and then Report Missing Package, confirm you have looked everywhere and leave your contact details; you get a case number and FedEx says it will contact you. You can also call FedEx customer service at 1-800-463-3339. At the same time contact the merchant or sender: FedEx tells recipients they can ask the merchant for a replacement, ask the merchant to file a claim, or file one themselves. A claim for an undelivered or lost shipment must be filed within nine months of the shipment date, online through a fedex.com account. If you paid by credit card and neither the merchant nor FedEx resolves it, a billing dispute with your card issuer is another route.
What do BBB and Trustpilot show for FedEx?
BBB shows FedEx Corporation as a BBB Accredited Business with an A+ rating, 13,865 complaints in the last 3 years, 4,904 of them in the last 12 months, and customer reviews averaging 1.06 out of 5 across 6,087 reviews. Trustpilot shows a TrustScore of 1.2 from 55,144 reviews, 9,471 of them in the last 12 months, and notes that the company has not invited customers to review it recently and has not replied to negative reviews. The two sites are separate and their figures are not combined.
A text or email says I owe FedEx duties or a fee. Is it from FedEx?
Often it is not. FedEx warns that requests for payment before a shipment can be delivered are a common fraud, and it has warned of phishing e-mails and texts that link to websites ending in .shop to collect personal, account and financial information. FedEx may contact recipients of international packages by e-mail or text with a secure link to pay duties and taxes; you can check whether such a message and its amount are genuine in the FedEx Import Tool on fedex.com. Forward suspicious messages to [email protected]. If you already paid, contact your bank or card issuer right away and report it to the FTC at ReportFraud.ftc.gov or the FBI's Internet Crime Complaint Center.
What is the FedEx tariff refund lawsuit?
There are two kinds of case. In the first, FedEx is the plaintiff: on February 23, 2026, three days after the Supreme Court invalidated the IEEPA tariffs, Federal Express Corporation and FedEx Logistics sued U.S. Customs and Border Protection and the United States in the Court of International Trade for a full refund of the tariffs FedEx paid (No. 1:26-cv-01150). The case is stayed, apart from a July 21, 2026 order directing CBP to reliquidate certain FedEx entries without IEEPA duties. In the second, customers are the plaintiffs: putative class actions seek the tariff charges back from FedEx, and thirteen of them are consolidated as In re FedEx Tariff Litigation, No. 2:26-cv-02181-TLP, in federal court in Memphis, where interim class counsel was appointed on September 11, 2026. Those claims are allegations and no class has been certified. FedEx's 10-K says it plans to pass refunds on to customers who paid the tariffs and had recorded $749 million in estimated customer refund obligations as of May 31, 2026.
How do I get a refund of IEEPA duties I paid FedEx?
FedEx says it will return to customers the IEEPA refunds it receives from the U.S. Treasury, and it handles them through the FedEx IEEPA Tariff Refund Portal at ieepa-refunds.fedex.com. Only shipments that were charged IEEPA-related duties, which applied from February 2025 through February 24, 2026, qualify; other duties such as Section 232 or Section 301 tariffs are not refunded, so some shipments get only a partial refund. Anyone can check whether FedEx has received a refund by entering a tracking number or IEEPA entry number. To be paid you enter payment details and a signed W-9 (or W-8 outside the U.S.), because the interest part of a refund may be taxable; people without a FedEx account use the tracking number. Customers who paid the duties by credit card are refunded to that card where FedEx can do so, others by wire or paper check. FedEx says that since October 1, 2026 it pays within 30 days of a complete and accurate submission, provided it has already received that refund from CBP. Its portal FAQ adds that the U.S. Treasury is still sending FedEx refunds on a rolling basis, so not every shipment is payable yet, and that eligibility for the third refund phase CBP opened on October 6, 2026 is being decided in the courts. Portal support is 1-877-517-7091, Monday to Friday 7 a.m. to 9 p.m. Central, or [email protected].
How many FedEx complaints does this site list?
533 published complaint reports are linked to this profile. They are older reports from 2000 to 2014 about FedEx, Federal Express, FedEx Ground, FedEx Express and FedEx Kinko's, written by customers and former employees; they are personal accounts, not findings. The BBB and Trustpilot figures on this page come from those sites and are counted separately.
Related Complaints
Names this company in a role other than the primary subject — not necessarily current or complete.
Sources (4)
FedEx (own site)
- FedEx IEEPA Tariff Refund Portal FAQ ieepa-refunds.fedex.com
- FedEx billing FAQ on IEEPA tariff refunds fedex.com
Public records
Review sites