Complaint / Review
FedEx Kinkos
Photo Prints Late, Poor Quality, Extra $10 Charge for Resizing

Do not use the FedEx photo services at this store. I ordered two photos to be printed. One photo was to be printed on black backer board; the other was to be printed on canvas and stretched over a wooden frame. After I submitted the order online, I received an email that stated I would get a call confirming my order and discussing details. No phone call, no big deal. I was out running errands. I stopped in the store an hour and a half after submitting the order. The guy behind the counter said, "I was just about to call you." Okay, cool.

When placing the order online, it did not give me a price or ask me to pay. While in the store, I offered to pay. The employee said that they take payment when done. Okay, cool. Online it says it takes 24-36 hours to complete a project. The confirmation email said the project would be done by 3 PM the next day. The guy in the store said it would be done on that next day and someone would call me to tell me the project was done.

At 8 PM the next day, there was still no phone call. I called FedEx. A guy said the order was ready. I drove over to pick it up. Only half the project was done, and to the extent it was done, it was horrible work. He told me the rest would not be done for two more days. The intent was for the photos to be Xmas gifts, so the revised timeline did not work for me. They were out of canvas at that store and shipped it out to another store. Mind you, no one called to tell me any of this.

Further, the photo that was done was $10 more than advertised. They charged to re-size the photo. Of course, this charge is not revealed anywhere during the ordering process. Nor was I given an estimate when I originally went into the store. Further, the backer board does not have a hole in the back so that the picture could be hung. Pretty silly.

Horrible service; horrible product. Do not give these people your business. The one photo cost $54; the other would have cost $89, so one would expect a bit better customer experience. I was not asking them to copy something for a nickel.