I had to step out to get a shovel to clear the snow from in front of my house. By the time I got back, the FedEx driver had left a door tag on my door. I called customer service and was told by the representative that I could go pick up my package at the FedEx office. I asked what time they are open until and was told that I have until 8:30 pm.
I took a cab to the FedEx office and got there about 8:10, but the gate was closed. I called back and explained to the representative that the gate was closed. She told me to hold on while she called them, then she came back and told me that they close at 7 pm. I told her that the door tag said otherwise: the tag says open from 9 am to 8:30 pm. So I came all the way there for nothing. I did get an apology from the representative, but I still don't think it is fair. It cost me 30 dollars round trip...
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