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Comcast / Xfinity Reviews & Complaints
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REVIEWS & COMPLAINTS1,248on USAComplaints · none in last 3 yrs · latest 2015
WEBSITExfinity.com
HEADQUARTERSPhiladelphia, PA
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 1,248 historical complaints about Comcast / Xfinity, published between 2001 and 2015. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Door-to-door salesman's promises led to $400 bill and later $1100 equipment charge
- Phantom charges reversed by courteous representative
- New digital box fees after promised no-cost adaptor
- Triple play contract added without consent and bill rose to $139
- Told customer must be home to cancel, eleven months of fees paid
- Alarm left disconnected after installation and house fire went unreported
- Charged equipment rental for boxes promised free
- Contract transfer not completed and charges continue for unused lines
- Refund took fourteen months and supervisor refused interest
- Technician allegedly took personal laptop during installation
- Sponsored ads on main page lead to scam sites
- Phone payment reported returned for insufficient funds and fee refused
- Refund not issued after cancelling within 30 days and bills continued
- Charged $273 for 15 days instead of promised $75 monthly bill
- Quoted $10 for basic channels but first bill was $80
- Seasonal service barely works and signal drops after technician visits
- Repair of company router now requires extra monthly fee
- Rude service, refused reimbursement after negligence, driver reported
- Regional monopoly and customer service accused of exploiting customers
- No-show installer, then four failed self-activation attempts