Independent profile — not affiliated with Comcast / Xfinity

Comcast / Xfinity

Comcast Corporation (Philadelphia; Nasdaq: CMCSA) sells internet, TV, voice, home security and mobile service under the Xfinity and Comcast Business brands; its 2025 Form 10-K reports 31.3 million domestic broadband customers at December 31, 2025. This page collects Xfinity's own cancellation, equipment-return, refund, billing-dispute, data-plan and arbitration terms as displayed on October 6, 2026, FCC and state attorney-general actions from primary documents, the 2023 data breach class settlement (final-approval order signed August 19 and entered August 20, 2026), and 1,270 older posts from this site dated 2001 to 2014. BBB and Trustpilot figures are shown as displayed on October 6, 2026.

COMPLAINTS1269
VERIFIED PHONE1-800-934-6489
LAST CHECKED2026-10-06
Write a Review Jump to complaints ↓
CONSUMER ALLEGATION

Complaints & Reviews on USAComplaints

USAComplaints currently maintains 1269 historical complaints about Comcast / Xfinity, published between 2001 and 2014. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources below.

EDITORIAL

Complaint Themes

Billing disputes, unexpected charges and fees (keyword match)Customer service and call-center experience (keyword match)Installation, technician visits and missed appointments (keyword match)Internet outages, slow speeds and connection problems (keyword match)Cancellation, equipment return and final bills (keyword match)Promotions, rebates and promised credits (keyword match)Collections and credit reporting (keyword match)

Each tag reflects a complaint's single primary theme (not every angle it raised), and complaints outside any problem theme — a positive report, or one later retracted by its author — aren't tagged. Counts may total less than the full complaint count above.

EXTERNAL SOURCE

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

BBB: 2952 reviews, 26506 complaints
Trustpilot: 2848 reviews,
VERIFIED

Contacts

VERIFIED

Locations

TypeAddress
HeadquartersOne Comcast Center Philadelphia PA 19103
Mailing address1701 John F. Kennedy Boulevard (ATTN: Legal Department/Arbitration) Philadelphia PA 19103
EDITORIAL

Xfinity cancellation, equipment returns, billing disputes, data plans and how to complain: what Xfinity's own pages say (checked October 6, 2026)

This section lists the routes Xfinity's own pages describe, as opened on October 6, 2026. The posts on this site about Comcast are dated 2001 to 2014, so most describe older cable, DVR, rebate and billing situations rather than today's plans and terms.

Cancelling. Xfinity's page “How to Cancel, Pause, or Move your Xfinity Services” (xfinity.com/cancel) says: “If you need to cancel, call us at 1-800-934-6489, schedule a call or visit an Xfinity Store.” The Residential Services Agreement says: “If your Services are not subject to a minimum term agreement, you may terminate the Services and this Agreement for any reason at any time. You must notify us that you want to terminate in one of the ways listed on xfinity.com/cancel. Applicable fees and charges for the Services may accrue until the Services have been disconnected, all Xfinity Equipment has been returned, and this Agreement has been terminated”, and that if services are under a minimum term agreement and you end them early “you may be charged an early termination fee.” The support article “What to know when canceling your Xfinity services” adds that “your final bill may have items not on prior bills, like prorates or equipment charges”, that Xfinity Home customers on an Equipment Installment Plan “must pay any remaining balance for their equipment when they disconnect services”, and that a former customer can keep a comcast.net address if they logged in during the 90 days before disconnection and then log in at least once every nine months.

Returning equipment. The article “How to return your Xfinity equipment” says: “Go to the Digital Return Center at xfinity.com/returns and use the on-screen steps for the device you want to return. Even if you already disconnected your account, you can still use the Digital Return Center,” which needs your Xfinity ID and password. Other options on that page are an Xfinity Retail Store (“After you return your equipment, it's removed from your account right away” and the store gives a receipt) and a UPS drop-off with a prepaid label. The cancellation article warns: “You may see charges on your final bill for any rental equipment that has not been returned.” The Residential Services Agreement says equipment must be returned “within ten (10) days of the date on which the Services are disconnected” and that an Unreturned Equipment Fee is charged otherwise. The return article says: “Only the device, remote, and power cord need to be returned” (not HDMI, Ethernet or cable wires) and “Please allow up to two weeks for the return to show on your account.” Keeping the store receipt or UPS tracking record gives you something to show if an equipment charge appears.

Refunds and the money-back guarantee. The Xfinity Customer Commitment page says Xfinity offers “a 30-day money-back guarantee for Xfinity TV, Internet, Pro Protection, and Voice services, and a 14-day money-back guarantee for Xfinity Mobile services and devices”, and that the 30-day guarantee “only covers the charges for the services that were changed.” The page “What to expect with a refund from Xfinity” says a refund for an overpayment of more than a full month can go back to the same credit card (usually three to five days), that a closed account with returned equipment gets its refund to the last payment method in about four to six weeks, and that for a refund of $500 or less that cannot go to the last payment method, the same article says in one place that you will “get an email from xfinityrefunds.com” explaining how to claim it and in another that the notification comes from [email protected]; a refund over $500 is sent as a check in five to eight weeks.

Disputing a charge or asking for a credit. The Residential Services Agreement says: “You may dispute charges on a bill or request billing credits. You must contact us within 120 days of the date on your bill, or you waive any disputes or credits, subject to applicable law and our binding legal obligations.” For a service interruption it says you “may request a pro rata credit for any Service interruption exceeding twenty-four (24) consecutive hours after the interruption is reported to us (or another period of time provided by law)” and that the credit request must be made within 120 days; the agreement introduces this with “If your Services are interrupted, you may have certain rights depending on where you live” and lists different TV outage-credit rules for residents of Connecticut, Maine, New Jersey, New York and Ohio. Put the dispute in writing, note the date and the representative, and keep the bill.

Data limits. Xfinity's page “Xfinity Internet 1.2 TB data plan FAQs” says: “The 1.2 TB data limit only applies to older (legacy) internet plans.” For those plans, “Our current policy is that you get a courtesy month” the first time in a 12-month period, after which “$10 for each 50 GB over the limit. Up to $100 per month” applies, and customers with Unlimited Data or xFi Complete “won't pay overage charges.” The page says the courtesy-month policy is subject to change. It also says the 1.2 TB plan does not apply to new Xfinity Internet plans with speeds of 300 Mbps or above, Internet Essentials, Xfinity Prepaid Internet, NOW Internet, Gigabit x10, Comcast Business, Bulk Internet or customers with Unlimited Data or xFi Complete, nor to customers on legacy plans in Connecticut, Delaware, Massachusetts, Maryland, Maine, New Hampshire, New Jersey, New York, Pennsylvania, Virginia, Vermont, Washington D.C., West Virginia and parts of North Carolina and Ohio.

Arbitration, opting out and the Notice of Dispute. The Residential Services Agreement states: “Unless you have opted out in a timely manner, the arbitration provision requires that all disputes be resolved in individual arbitrations or small claims court proceedings” (printed in capital letters in the agreement), and contains a waiver of jury trial (Section 14) and of class, collective and representative actions (Section 15) “to the extent allowable in your state.” The opt-out window is 30 days from first service activation, by visiting xfinity.com/arbitrationoptout or by writing to Comcast, 1701 John F. Kennedy Blvd., Philadelphia, PA 19103, ATTN: Legal Department/Arbitration, and must be made separately for each account. Before starting arbitration a party must send a written Notice of Dispute and allow 60 days of good-faith negotiation; the form and mail and e-mail addresses are on xfinity.com/nod. The Notice of Dispute page first asks you to “get in touch with a Comcast specialist” and says the Legal Department will contact you “within 60 days of your submission of the completed Notice of Dispute.” The agreement also states, in capital letters, “YOU MUST INITIATE ANY PROCEEDING OR ACTION WITHIN ONE (1) YEAR OF THE DATE OF THE OCCURRENCE OF THE EVENT OR FACTS GIVING RISE TO A DISPUTE OR YOU WAIVE THE RIGHT TO PURSUE ANY CLAIM BASED ON SUCH EVENTS OR FACTS,” and, for billing disputes, 120 days, in each case subject to applicable law. Read the current agreement for your account, because Xfinity Mobile and other services have separate agreements listed at xfinity.com/policies.

Complaining to a regulator. The FCC's guide “Filing an Informal Complaint” says to file online at fcc.gov/complaints, by phone at 1-888-CALL-FCC (1-888-225-5322), or by mail to the Consumer and Governmental Affairs Bureau, Consumer Inquiries and Complaints Division, 45 L Street NE, Washington, DC 20554, and advises trying to resolve the issue with your provider first. State attorneys general have also brought actions about Comcast billing, described below. If your personal data was involved in the 2023 breach, see the settlement status in the litigation section.

EDITORIAL

Comcast / Xfinity FCC and state attorney-general actions

The documents below are quoted from the regulators' own pages. A consent decree or settlement resolves an investigation or lawsuit on agreed terms; read each order's own wording on what the company admitted.

FCC consent decree, November 24, 2025 (DA 25-973, File No. EB-IHD-24-00037307). The FCC Enforcement Bureau entered into a Consent Decree with Comcast Cable Communications, LLC “to resolve its investigation into whether Comcast ... violated section 631(c) and (e) of the Cable Communications Policy Act of 1984 ... in connection with a vendor breach that compromised the personally identifiable information of” Comcast cable subscribers. The order says Financial Business and Consumer Solutions, Inc. (FBCS) provided debt collection services to Comcast from 2010 to 2022; that Comcast told FBCS in 2020 it was ending the agreement; and that between February 14 and February 26, 2024 threat actors accessed the FBCS network, exposing information of 237,702 current and former Comcast customers (names, addresses, Social Security numbers, dates of birth, Comcast account numbers and internal identifiers). Comcast agreed to a $1,500,000 voluntary contribution and a compliance plan with vendor-oversight requirements and compliance reports to the FCC. On admissions, paragraph 11 reads: Comcast “admits for the purpose of this Consent Decree and for Commission civil enforcement purposes ... that its actions as described in paragraphs 4 through 5 are true and accurate descriptions of the facts underlying the Investigation. Comcast makes no other admissions.”

FCC consent decree, October 11, 2016 (DA 16-1127, File No. EB-IHD-15-00018079). The Bureau resolved its investigation into “whether Comcast Corporation (Comcast) improperly charged its subscribers for services or equipment that they never requested” (“negative option billing”). Comcast agreed to pay a civil penalty of $2,300,000 to the United States Treasury and to a five-year compliance plan that, the order says, includes procedures to obtain customers' affirmative informed consent before charging for new services or equipment, a separate order confirmation, free tools to block additions to an account, a program for redressing disputed charges, limits on adverse actions such as collections while a disputed charge is investigated, and training for customer service staff.

Washington Attorney General case: trial ruling, June 6, 2019. The Washington Attorney General's release says a King County Superior Court judge ruled that Comcast violated the Consumer Protection Act more than 445,000 times by adding its Service Protection Plan to tens of thousands of accounts without consent, ordered nearly $9.1 million in penalties plus restitution, and found 30,946 accounts enrolled without knowledge and 18,660 consumers not told the plan's true cost. The state filed the case in August 2016 (No. 16-2-18224-1 SEA). Comcast's response to the ruling and any later appeal are not shown in the sources I checked on October 6, 2026.

Minnesota Attorney General case: consent judgment, January 15, 2020. The Minnesota Attorney General sued Comcast Corporation/Xfinity on December 21, 2018, alleging that it charged more than promised for cable packages through undisclosed fees, charged for unrequested equipment and services, and did not deliver promised prepaid cards. The January 15, 2020 consent judgment, filed in Hennepin County District Court, requires Comcast to pay $1.14 million in refunds and $160,000 to the Attorney General's office, to wipe the early-termination-fee debt of about 16,000 former customers and notify the credit bureaus, and to change its advertising so customers see the full price they will pay.

Other federal, state or local actions against Comcast may exist; this page lists those I opened in primary documents on October 6, 2026.

EDITORIAL

About Comcast Corporation: who operates Xfinity, Comcast Business and NOW

Who operates Xfinity. Xfinity is a brand of Comcast Corporation, a Pennsylvania corporation whose principal executive offices are at One Comcast Center, Philadelphia, PA 19103-2838. Its Form 10-K for 2025 (filed February 3, 2026) says Comcast delivers “broadband, wireless, video and voice services primarily under the Xfinity, Comcast Business, Sky and NOW brands” and owns NBC, Telemundo, Universal, Peacock and Sky. The Xfinity Residential Services Agreement says the services are provided by “an operating subsidiary or other affiliate of Comcast Cable Communications, LLC.”

Size, as the company reports it. The 10-K reports, as of December 31, 2025, 31.3 million domestic broadband customers (31,255 thousand), 9.3 million domestic wireless lines and 11.3 million domestic video customers. It says the domestic wireless service is offered over Verizon's wireless network under MVNO rights and that business wireless will also use T-Mobile's network beginning in 2026. On January 2, 2026 Comcast completed the separation of Versant Media Group, Inc., which took over certain former cable networks including MS NOW (formerly MSNBC), CNBC, USA Network, Golf Channel, E!, SYFY and Oxygen.

History, per BBB. BBB's profile lists the business start as 1963 and incorporation in 1969 (raw page data: 1963-07-28 and 1969-03-05), and lists Brian Roberts as chairperson/CEO. The 10-K calls Brian L. Roberts “our chairman and Co-CEO” and says he beneficially owns all Class B common stock.

Other Comcast businesses. Many posts in this site's archive name “Comcast” for cable, internet and phone service, which is the Xfinity business described here. Comcast Business, NBCUniversal and Sky are other parts of the same group.

Announced corporate plans. On June 29, 2026 Comcast announced its intention to separate into two independent publicly traded companies through a tax-free spin-off of NBCUniversal and Sky, with Michael Angelakis to become CEO of Comcast on completion; this is an announced plan, not a completed separation. On July 6, 2026 Comcast announced that Sky agreed to acquire ITV Media and Entertainment, also an announced transaction. Neither announcement changes the Xfinity terms described above.

EDITORIAL

Comcast / Xfinity complaint record: BBB, Trustpilot and this site's archive (October 6, 2026)

BBB, as displayed on October 6, 2026. The BBB profile for Comcast Corporation (headquarters listing, Philadelphia, PA) shows an A+ rating and says the business is not BBB Accredited. It reports 26,506 total complaints in the last 3 years and 8,098 complaints closed in the last 12 months, and an “Average of 2,952 Customer Reviews” with a customer-review score of 1.06 out of 5. BBB's own note says customer reviews are not used in the letter grade, and that complaint counts should be read in light of a company's size. BBB lists other local Comcast files; this page uses only the headquarters listing.

Trustpilot, as displayed on October 6, 2026. The Trustpilot page for xfinity.com shows an unclaimed profile, 1.2 out of 5 from 2,848 reviews, 1,241 of them in the last 12 months, with Trustpilot's notice that the company has not invited customers to leave reviews, so the reviews may not be representative.

This site's archive. This site holds 1,270 published posts that name Comcast as the subject (1,269 name Comcast or Xfinity as the company complained about; one more names a collection agency together with Comcast). They are dated 1 in 2001, 8 in 2002, 22 in 2003, 39 in 2004, 28 in 2005, 56 in 2006, 79 in 2007, 219 in 2008, 185 in 2009, 118 in 2010, 175 in 2011, 189 in 2012, 142 in 2013 and 8 in 2014. They are visitors' accounts and have not been verified by us. They predate most of what Xfinity sells today, and the Xfinity name appears mostly in the later ones. Posts that were duplicates, unreadable machine-rewritten text or not complaints about the company are excluded from these counts.

The next list counts how many of those posts match each keyword group. A post can match more than one group; the counts show what the posts talk about, not how often any event happened.

  • Billing disputes, unexpected charges and fees: 778 posts (keyword match)
  • Customer service and call-center experience: 667 posts (keyword match)
  • Installation, technician visits and missed appointments: 542 posts (keyword match)
  • Internet outages, slow speeds and connection problems: 472 posts (keyword match)
  • Cancellation, equipment return and final bills: 293 posts (keyword match)
  • Promotions, rebates and promised credits: 203 posts (keyword match)
  • Collections and credit reporting: 84 posts (keyword match)

These figures come from different sources (BBB, Trustpilot and this archive) and are not added together.

EDITORIAL

Xfinity data breach class settlement and other court records

Hasson v. Comcast Cable Communications, LLC (2023 Xfinity data breach class settlement). The case is No. 2:23-cv-05039-JMY in the U.S. District Court for the Eastern District of Pennsylvania. The settlement website says Comcast announced on December 18, 2023 that attackers had gained unauthorized access to customer information between October 16 and October 19, 2023; the plaintiffs allege inadequate data security and violations of the Cable Act and state consumer laws, and the website states that “Comcast denies that it engaged in any wrongdoing or violated any law and denies liability.” The defendants named are Comcast Cable Communications, LLC, Comcast Corporation, Citrix Systems, Inc. and Cloud Software Group, Inc. Comcast agreed to pay $117,500,000 into a settlement fund, which pays administration costs, court-approved attorneys' fees and service awards, out-of-pocket losses and lost time, alternative cash payments (estimated at $50, subject to pro rata adjustment), and three years of identity-defense services.

On August 19, 2026 the court (Judge John Milton Younge) signed the final-approval order (the settlement website says the Court approved the Settlement on August 20, 2026), granting final approval, reduced the requested attorneys' fees of $39,166,666.67 to $31,725,000 (27 percent of the fund), overruled the objections, dismissed the action with prejudice (except for the individual claims of anyone who validly opted out) and directed entry of final judgment; the order and memorandum were entered on August 20, 2026. Class members who file no claim need do nothing further: the settlement website says they “will be able to enroll in Identity Defense Services and Restoration Services after the Settlement becomes final”; the administrator's number on the site is (833) 319-2401. The claim deadline on the settlement website was September 14, 2026, which has passed. Payments are made by the settlement administrator after the approval becomes final and any appeals are resolved; check the settlement website and the court docket for distribution updates.

The settlement website says the class excludes anyone who validly opted out and anyone who, before the motion for preliminary approval, had filed an arbitration demand about the breach or released their claims.

Other consumer class actions or arbitrations against Comcast may exist; this section lists the cases I opened in court or settlement documents on October 6, 2026.

EDITORIAL

Is Comcast / Xfinity Legitimate?

Comcast Corporation is a public company that files annual and quarterly reports with the U.S. Securities and Exchange Commission; its Form 10-K for 2025 was filed on February 3, 2026 and lists One Comcast Center, Philadelphia as its principal executive office. BBB lists the headquarters listing with an A+ rating, not accredited, 26,506 complaints in the last 3 years and 2,952 customer reviews as displayed on October 6, 2026; Trustpilot shows 1.2 out of 5 from 2,848 reviews for xfinity.com. Regulators and courts have documented consent decrees (FCC 2016 and 2025), a Washington trial ruling and a Minnesota consent judgment, and a class settlement of a 2023 data breach, summarized above.

Check that you are dealing with the real company by using xfinity.com and the phone number on that site (1-800-934-6489 for cancellations). Some posts on this site describe unrelated people or businesses that use the Comcast name or a comcast.net address; those posts are not about the company's service.

PUBLIC RECORD

Court & Public Records

CaseAuthorityDatesTypeOutcomeSource
Hasson v. Comcast Cable Communications, LLC, Comcast Corporation, Citrix Systems, Inc. and Cloud Software Group (October 2023 data breach class action)
Docket 2:23-cv-05039-JMY		U.S. District Court, E.D. Pennsylvania—
SettledSettled

Final approval of a $117,500,000 class settlement was granted by an order signed on August 19, 2026 and entered on August 20, 2026 (the settlement website says the Court approved the Settlement on August 20, 2026). The court reduced attorneys' fees to $31,725,000, overruled the objections, dismissed the action with prejudice except for the claims of people who validly excluded themselves, and directed entry of final judgment. The settlement website states that Comcast denies wrongdoing and liability. The claim deadline of September 14, 2026 has passed.

Source
State of Washington v. Comcast Cable Communications Management, LLC, Comcast Cable Communications, LLC and Comcast of Colorado/Florida/Michigan/New Mexico/Pennsylvania/Washington, LLC (Service Protection Plan; Consumer Protection Act)
Docket No. 16-2-18224-1 SEA		King County Superior Court, Washington—
JudgmentJudgment entered

After a trial, the court ruled on June 6, 2019 (per the Attorney General's release of that date) that Comcast violated the Consumer Protection Act more than 445,000 times, ordering nearly $9.1 million in penalties plus restitution. The release says the court found 30,946 accounts were enrolled in the Service Protection Plan without the customer's knowledge and that 18,660 consumers were not told the plan's true cost. The state's complaint was filed in August 2016. Comcast's response and any appeal are not shown in the sources checked on October 6, 2026.

Source
State of Minnesota, by its Attorney General v. Comcast Corporation/Xfinity (advertised prices, unordered equipment, prepaid cards)Hennepin County District Court, Minnesota
SettledSettled

The Attorney General's January 15, 2020 release says the lawsuit was settled by a consent judgment filed that day. It requires Comcast to pay $1.14 million in refunds and $160,000 to the Attorney General's office, to wipe the early-termination-fee debt of about 16,000 former customers and tell the credit bureaus, and to change its advertising to disclose the full amount customers will be charged. I did not open the consent judgment itself, so its admission language is not stated here.

Source
CONSUMER ALLEGATION

Related Complaints

Names this company in a role other than the primary subject — not necessarily current or complete.

VERIFIED

Company Relationships

  • Affiliated with: Comcast Cable Communications, LLC
  • Affiliated with: NBCUniversal Media, LLC
  • Affiliated with: Versant Media Group, Inc.
  • Affiliated with: Financial Business and Consumer Solutions, Inc.
EDITORIAL

Frequently Asked Questions

How do I cancel Xfinity service?

Xfinity's cancel page says: “If you need to cancel, call us at 1-800-934-6489, schedule a call or visit an Xfinity Store.” The Residential Services Agreement says that without a minimum term you may terminate for any reason at any time by notifying Xfinity in one of the ways listed at xfinity.com/cancel, that charges may accrue until services are disconnected and all equipment is returned, and that an early termination fee may apply under a minimum term agreement. Xfinity Mobile has a separate cancellation article.

What happens if I do not return my Xfinity equipment?

The support article on cancelling says you “may see charges on your final bill for any rental equipment that has not been returned.” The return article lists the Digital Return Center at xfinity.com/returns (usable even after disconnection with your Xfinity ID and password), an Xfinity Retail Store (which gives a receipt and removes the device from the account right away) and a UPS drop-off with a prepaid label.

How long do I have to dispute an Xfinity charge?

The Residential Services Agreement says you “must contact us within 120 days of the date on your bill, or you waive any disputes or credits, subject to applicable law and our binding legal obligations.” For a service interruption over 24 consecutive hours the agreement says a pro rata credit must be requested within 120 days of the interruption, and it lists separate TV outage-credit rules for residents of Connecticut, Maine, New Jersey, New York and Ohio. If a specialist cannot resolve the dispute, the Notice of Dispute page describes a written notice to the Legal Department.

Does Xfinity have a data limit and an overage fee?

Xfinity's 1.2 TB data plan page says the limit “only applies to older (legacy) internet plans” and that new plans include unlimited data. For legacy plans it says the first time in a 12-month period is a courtesy month with no charge, then $10 for each 50 GB over the limit, up to $100 per month, and that the courtesy-month policy is subject to change. It also says customers with Unlimited Data or xFi Complete will not pay overage charges.

Can I sue Xfinity, or does arbitration apply?

The Residential Services Agreement says that unless you opted out in time, disputes are resolved in individual arbitrations or small claims court, with a jury-trial waiver and a class-action waiver “to the extent allowable in your state.” The opt-out window is 30 days from first service activation, separately for each account. Before arbitration a written Notice of Dispute must be sent and 60 days of negotiation allowed (xfinity.com/nod). The agreement for your account controls, so read the current text.

What is the status of the Xfinity data breach settlement?

The court granted final approval of the $117,500,000 class settlement in Hasson v. Comcast Cable Communications, LLC on August 19, 2026 (order signed August 19 and entered August 20, 2026; the settlement website records approval on August 20, 2026) and dismissed the case with prejudice, except for people who validly excluded themselves. The claim deadline on the settlement website was September 14, 2026 and has passed. The website says benefits are distributed after the settlement is finally approved and any appeals are resolved. Comcast denies wrongdoing, per the settlement website.

What did the FCC decide about Comcast?

The FCC Enforcement Bureau adopted two consent decrees with Comcast that are quoted on this page: DA 16-1127 (October 11, 2016), with a $2,300,000 civil penalty about charges for services and equipment customers did not request, and DA 25-973 (November 24, 2025), with a $1,500,000 voluntary contribution after a vendor breach exposed information of 237,702 customers. A consent decree is an agreement that ends an investigation; the 2025 order has its own admission language, quoted in the regulator section.

Who owns Xfinity?

Xfinity is a brand of Comcast Corporation (Nasdaq: CMCSA), whose principal executive offices are at One Comcast Center, Philadelphia. The Residential Services Agreement says an operating subsidiary or other affiliate of Comcast Cable Communications, LLC provides the services. Comcast's 2025 Form 10-K reports 31.3 million domestic broadband customers as of December 31, 2025.

How do I get a refund from Xfinity?

Xfinity's refund article says a refund for an overpayment of more than a full month can go to the same credit card, usually in three to five days; a closed account with equipment returned gets its refund to the last payment method in about four to six weeks; and for a refund of $500 or less that cannot go to the last payment method, the same article says in one place that you will “get an email from xfinityrefunds.com” explaining how to claim it and in another that the notification comes from [email protected]; a refund over $500 is sent as a check in five to eight weeks. The Customer Commitment page lists a 30-day money-back guarantee for TV, Internet, Pro Protection and Voice and a 14-day guarantee for Xfinity Mobile.