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Comcast / Xfinity Reviews & Complaints
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REVIEWS & COMPLAINTS1,248on USAComplaints · none in last 3 yrs · latest 2015
WEBSITExfinity.com
HEADQUARTERSPhiladelphia, PA
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 1,248 historical complaints about Comcast / Xfinity, published between 2001 and 2015. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Distorted phone line affecting alarm system and repeated wrong technicians
- Triple play bill stayed above quoted $112-114 and toolbar will not download
- Installation requested April 29 still not done and deposit unrefunded
- Contract and bill carry different company names after rebranding
- Told to sign up before getting information, then order blocks all help
- Modem lease fee added after being told none, plus wrong plan
- Technician transferred activation call to Apple instead of fixing issue
- Pricey service with DVR and cable box that never work
- Three failing digital boxes, missed appointments and no complaint records
- Rate rose after move, rude installer, then retention offer came too late
- Collection notice months after returning equipment and disconnecting in November
- Business bundle channels removed after trial period and contract lock-in
- Quoted $114 monthly bundle but bills of $175 and varying amounts
- Deceptive $19.99 offer and SSN requested repeatedly during online order
- Quoted $29.99 monthly but billed over $45 then $61
- Billed extra month and $232 statement after partial payment
- Installers arrived late without supplies and phone line not connected
- Told one internet speed, installed slower plan, repeated wrong information
- Outage with no phone for 911 and cable drop left across lawn
- Late installer, holes in walls and only one TV connected