I have seasonal service. Each summer Comcast starts up my service and usually by the end of August, it is mostly working - just in time to shut it off for the winter. When I call and complain, my router miraculously starts up. I will have service for somewhere between a couple of hours to maybe overnight. Enough so that if they send a technician, nothing is wrong. I had to buy my own modem because otherwise I have to spend 2 days a year waiting in line to either get another one or turn it in. One year I tried to pay rental on it for the winter - one group said that I could but then another one started legal procedings against me for stealing the modem. Can't win. They offer perks if they have problems with your service but what good are they if they don't provide service in the first place? The last technician that came said that I needed a new wire from the house to the pole. We were told that they would be there the next day because it took 2 people to replace the wire. They never showed up. When I called to find out (no service) they had a technician call and said that it was probably a problem with one of their switches. Funny. The technician checked at the pole - I had signal and then checked at the house - no signal. Maybe they make more money if they don't deliver the signal??? Very frustrating. Wish that they allowed real competition.
0 comments