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Capital One Reviews & Complaints
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REVIEWS & COMPLAINTS1,187on USAComplaints · 2 in last 3 yrs
PHONE1-800-347-2683Discover card customer support
WEBSITEcapitalone.com
HEADQUARTERSMcLean, VA
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
1,187 complaints on USAComplaints, including 2 published in the last three years.
- Secured card reported as bad debt while loan shows paid
- Payoff dispute after refinance led to late credit reporting
- Select checks deposited and returned after account was closed
- Old Spiegel debt placed on new card at full $471
- Special transfer check interest charged on current purchases too
- Dispute over gray market camera rejected and renewal fee charged
- Former collector describes fee structure and settlement practices
- Settled for $300 then late fees rose to $800
- Collection efforts continue against deceased mother's account
- Collection notice two years after balance transfer and payoff
- Stolen car insurance settlement lapsed and GAP coverage denied
- Closed and paid card later sent to collections for $900
- No hardship help after surgeries and forced account termination
- Finance charge after payoff on account with negative balance
- Payment drafted twice, funds not returned, overdraft fees
- Monthly $6 service charge on $200 limit card and no limit increase
- Late statements and posting delays cause repeated late fees
- Offer of 2.99% fixed rate became 6.99%
- Membership fee and late fees after account was closed
- Late-arriving bills lead to $29 late fees every month