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Capital One Reviews & Complaints
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REVIEWS & COMPLAINTS1,187on USAComplaints · 2 in last 3 yrs
PHONE1-800-347-2683Discover card customer support
WEBSITEcapitalone.com
HEADQUARTERSMcLean, VA
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
1,187 complaints on USAComplaints, including 2 published in the last three years.
- Skipped statements followed by unauthorized charges
- Membership fee billed for expired card never replaced
- $59 membership fee charged on advertised no-fee card
- Overpayment refund delayed and issued as $34.99 instead of $501.32
- Monthly $6 fee on card closed eight months ago
- Extra payment drafted after payoff and refund of only $2.27
- Select check deposited as offered then returned causing bounced checks
- Fees on $300 card tripled balance and account never closed
- Payment protection paid late and minimum causing over-limit fees
- Temporary credit line check deposited and then not honored
- Interest still accruing after account went to collections
- Billing cycle too short and 30-day late report despite payoff
- Card put on hold without notice and lost sports tickets
- Misencoded check and duplicate payments taken on auto loan
- New auto loan payment not credited and late fee charged
- Cancelled payment protection plan still billed every month
- Payment protection paid only part while late fees accumulated
- Former employee describes pay-by-phone fee test and shift practices
- Fees keep growing on charged-off balance and nobody returns calls
- Car repossessed at 2 a.m. after weeks of no contact