Complaint / Review
Capital One Auto
Stolen car insurance settlement lapsed and GAP coverage denied

My car was stolen and not recovered. State Farm issues an offer to Capital One with a ten day deadline to accept and return documents to secure the title. Ten day period expired. Captitol one did not respond to State Farm's request in a timely manner.

The settlement amount is now void and I am incurring additional daily costs. I need the cooperation of Capital one in order to purchase a replacement vehicle. They refuse to accept the amount as paid in full. Additionally when I financed with Capital One, Gap insurance was included.

They now deny the coverage. I am in dire need of a vehicle as it is a requirement of my employment. Also I am now forced to incur the daily expense of a rental.