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Best Buy Reviews & Complaints
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REVIEWS & COMPLAINTS1,950on USAComplaints · 4 in last 3 yrs
PHONE1-888-237-8289Customer service
WEBSITEbestbuy.com
HEADQUARTERSRichfield, MN
PROFILE CHECKED2026-10-06figures from other sites seen 2026-10-19
Reviews & Complaints on USAComplaints
1,950 complaints on USAComplaints, including 4 published in the last three years.
- ID Required for Returns Even With Receipt
- Return Window Cut to 15 Days, Laptop Charger Return Refused
- Nikon Coolpix Lens Error Persists After Two Repairs
- $200 Recovery Left Laptop Without Drivers, Software or Sound
- Not an Authorized Apple Repair Center Despite Warranty Promises
- Laptop Shipped to Wrong Address in Florida Instead of New York
- Only Half of Promised 100 Percent Credit Points Can Be Used
- Insurance Plan Replacement Offered Refurbished iPad Instead of New
- Cable Burned Computer Ports, Compensation Denied for Damage
- JVC Radio Install Required Four Return Trips
- Wrong Color Galaxy Note Given, Trade-In Value Denied
- New 15 Day Return Policy Blocked Gift Return on Day 17
- Geek Squad Repair Never Fixed Wireless Problem on Laptop
- Display Computer Failed with Blown CPU, Warranty Gave No Fix
- Baking Pans Left in Stove Drawer, Wrong Pots Returned
- Car Audio Installation Errors Caused Weeks of Repairs
- Refund Still Not Processed After Two Hour Wait at Store
- Wrong Phone Case Shipped by Third Party Seller, Shipping Unpaid
- International Credit Card Refused on Laptop Order, Then Canceled
- Late Fee Charged After Missing Statement, Only Half Waived