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Best Buy Reviews & Complaints
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REVIEWS & COMPLAINTS1,950on USAComplaints · 4 in last 3 yrs
PHONE1-888-237-8289Customer service
WEBSITEbestbuy.com
HEADQUARTERSRichfield, MN
PROFILE CHECKED2026-10-06figures from other sites seen 2026-10-19
Reviews & Complaints on USAComplaints
1,950 complaints on USAComplaints, including 4 published in the last three years.
- Rude Supervisor at Doral Store Ignored Family Shopping for 60 Inch TV
- Special Order Keyboard Could Not Be Returned to Store
- Unopened Car Charger Return Refused After Vacation Purchase
- Cancelled Protection Plan Charged Three Times, Only Two Refunded
- Laptop Order Canceled Two Days Before the Delivery Date
- Rude Geek Squad Employee Erased Contacts Without Loaner Phone
- Dryer Delivery Moved Repeatedly, Installer Rescheduled Three Times
- Told Warranty Plan Gets New iPad, Offered Refurbished One Instead
- Protection Plan Did Not Cover Server Computer Bought at Charleston Store
- Clerks Let Others Cut in Line, Left Store in Disgust
- Extended Warranty Turned Out to Be Only a Geek Squad Membership
- Waited Half Hour for TV Help, Manager Offered No Assistance
- Poor Service, Manager Offered No Help, Complaint Letters Unanswered
- PayPal Purchase Return Refund Still Missing After a Month
- Computer Repair Denied and Audio Video Installation Never Completed
- Not Told Printer Needed USB Cable for Wired Connection
- Westinghouse 40 Inch TV Had No Video, Told to Contact Manufacturer
- Computer Held Until Paying for Recovery Disk, Second Drive Missing
- iPhone Order Never Delivered, Asked for Passport Copy and Photo
- Defective Laptop Reimbursement Refused After Repair Outside Return Window