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American Home Shield Reviews & Complaints
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REVIEWS & COMPLAINTS460on USAComplaints · none in last 3 yrs · latest 2013
PHONE1-800-858-1922Customer support
WEBSITEahs.com
HEADQUARTERSMemphis, TN
PROFILE CHECKED2026-10-27
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 460 historical complaints about American Home Shield, published between 2000 and 2013. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Furnace emergency service not available within 24 hours in sub-zero weather
- Microwave and refrigerator motherboard claims denied as not maintained
- Heat pump repair delayed for weeks and contractor switch refused
- Built-in oven replacement offered at half the size for $500
- Refrigerator compressor claim denied as not maintained after five-minute visit
- Over 15 service calls on A/C and repairs denied as code upgrades
- Repair contractor photographed home and blamed customer for every claim
- Refused to send plumber to clear sewer blockage!
- No response after 60 days on a covered heating problem
- Three weeks waiting for dryer repair with three missed work days
- Heater out 14 days with missed callbacks and wrong part model
- A/C unit down 37 days after repeated contractor visits
- HVAC contractor charging $100 disposal fee after refrigerant recovered
- A/C leak repeatedly recharged instead of repaired, fan motor part missing
- Microwave oven part ordered incorrectly three times
- HVAC unit repeatedly failing and replacement refused after nine years
- Dispatched contractors unreliable and repairs botched
- Would not honor home warranty contract and fix air conditioning unit
- Microwave oven repair denied after technician found removed thermostat
- Compressor motor replacement delayed over a week in 95 degree heat