American Home Shield Reviews & Complaints

Reviews & Complaints on USAComplaints

USAComplaints currently maintains 460 historical complaints about American Home Shield, published between 2000 and 2013. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.

• Request never reached contractor, gas fumes after heater servicePublished Nov 4, 2002 · Historical consumer allegation
• No service for flooded basement from AC unit, contractor never ordered workPublished Oct 7, 2002 · Historical consumer allegation
• Pool pump repair not scheduled until next day, no coverage for damagePublished Oct 3, 2002 · Historical consumer allegation
• Hot water heater replaced improperly, contractors refuse to fix, supervisors liedPublished Sep 21, 2002 · Historical consumer allegation
• Air conditioner condenser replaced with lower quality noisy unitPublished Aug 23, 2002 · Historical consumer allegation
• Rude treatment, poor contractors, air conditioner out eight days, no replacementPublished Aug 19, 2002 · Historical consumer allegation
• Hollow promises, long holds, late technicians, repeat failures over a summerPublished Aug 16, 2002 · Historical consumer allegation
• AC repair appointment three days out, told nothing could be donePublished Jun 12, 2002 · Historical consumer allegation
• Dishwasher repair unresolved for months with wrong parts and long waitsPublished Apr 18, 2002 · Historical consumer allegation
• Burner repair denied as pre-existing, washer and dryer coverage disputedPublished Mar 27, 2002 · Historical consumer allegation
• Rude representatives, cheapest contractors sent, repairs denied as incorrectly installedPublished Mar 25, 2002 · Historical consumer allegation
• Water heater replacement refused except through company charging $450 for upgradesPublished Feb 28, 2002 · Historical consumer allegation
• Leak not treated as emergency after long hold, plumber unavailablePublished Feb 1, 2002 · Historical consumer allegation
• Burnt-up furnace, told to pay about $500 to have it cleanedPublished Jan 10, 2002 · Historical consumer allegation
• Technician never knocked, service fee charged for missed appointmentPublished Jan 2, 2002 · Historical consumer allegation
• Furnace repair delayed, told to prove maintenance, tenants left without heatPublished Dec 13, 2001 · Historical consumer allegation
• Plumber missed second leak, now denied as secondary damagePublished Dec 7, 2001 · Historical consumer allegation
• No heat in winter storm, referred technicians never arrivedPublished Nov 30, 2001 · Historical consumer allegation
• Payne unit installed instead of Carrier and duct work left incompletePublished Jun 2, 2001 · Historical consumer allegation
• Refuses to provide access to leaking spa bath plumbing under contractPublished Apr 14, 2000 · Historical consumer allegation