We had 18 inches of snow in Madison with minus 10 degree temps, however, the streets in Madison Wisconsin were plowed. Our furnace stopped working. I called for waranty service and was told that Sears couldn't be out until the next day. Our pipes plus us would have frozen by then. I called R&A heating in Madison Wisconsin, they were out in 60 minutes and replaced a board in the furnace at a cost of $224 which I had to pay.
Emergency service of greater than 24 hours is not acceptable. When i tried to complain, they have noone you can write to and told me to google to find their corporate address. They also said they had no idea if there was a federal agency that governed their business.
The people answering their phones are 1000% ignorant and incompetent and don't ever have an emergency or you are on your own.
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