We had 18 inches of snow in Madison with minus 10 degree temps, however, the streets in Madison Wisconsin were plowed. Our furnace stopped working. I called for warranty service and was told that Sears couldn't be out until the next day. Our pipes plus us would have frozen by then. I called R&A heating in Madison Wisconsin, they were out in 60 minutes and replaced a board in the furnace at a cost of $224 which I had to pay.
Emergency service of greater than 24 hours is not acceptable. When I tried to complain, they have no one you can write to and told me to google to find their corporate address. They also said they had no idea if there was a federal agency that governed their business.
The people answering their phones are 1000% ignorant and incompetent and don't ever have an emergency or you are on your own.
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