Usacomplaints.com » Business & Finance » Complaint / Review: American Home Shield - Unbelievable - warranty service. #615326

Complaint / Review
American Home Shield
Unbelievable - warranty service

Nov 30 First incident with heater.
Dec 1 Second incident with heater. Cut off gas to heater.
Dec 2 Early morning Contacted AHS and placed service request.
Dec 3 Placed on hold for 30 minutes, unable to contact repair company that was assigned to repair unit. Service ticket was assigned to different company
Dec 4 Called to check status. Was told the ticket was escalated to an EMERGENCY
Dec 4 3PM Repairman came to house to work on unit. Stated that he forgot his tools.
Dec 8 Called repair company to check status of parts ordered. Phone call not returned.
Dec 9 Called repair company to check status of parts ordered. Phone call not returned.
Dec 9 Contacted AHS to inquire. Was told to expect a return call by COB. Phone call not returned.
Dec 10 Contacted AHS to inquire. Was told that part was placed on a Nationwide search because it could not be found thru normal channels on the 9th of Dec. If it could not be located within 72 hrs that the status would be changed to the unit needing to be replaced.

Dec 11am Contacted AHS to inquire on status at 4PM. Was told that search has been stopped and that we would be contacted in ref to replacing unit.
Dec 15 AM Contacted AHS because we still had not been contacted. Was placed on hold for 25 minutes and then told that I would be contacted within the day. AHS was unable to contact the contracted repair company. PM Same thing. Placed on hold for 19 minutes then told that AHS was having trouble locating the part needed to repair my unit. When I tried to explain the past 13 days I was abruptly interrupted and told that the repairman had called in the wrong model number and that is why they could not locate the part but that they were going to place the part order as an EMERGENCY STATUS.

Wife and 2 Kids sleeping around a $75 space heater in Living Rm.

14 Days 38* F tonight
7 Nights below 40* F
And NO HEATER


Offender: American Home Shield

Country: USA

Category: Business & Finance

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