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American Express Reviews & Complaints
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REVIEWS & COMPLAINTS449on USAComplaints · none in last 3 yrs · latest 2014
PHONE1-800-528-4800Personal Cards customer service
WEBSITEamericanexpress.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-28
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 449 historical complaints about American Express, published between 2000 and 2014. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Stolen Travellers Cheques Not Replaced After Tanzania Trip
- Card Refused Twice For Fraud Alert On Legitimate Purchases
- Interest And Late Fees Added After Final Payment Closed Account
- Unauthorized 89 Dollar Charge Hidden In Sweepstakes Junk Mail
- Fees Grew From 38 To 180 Dollars After Months Of Calls
- Platinum Card Cancelled After Unwanted Books And Expired Points
- Several Unauthorized Credit Report Checks By Experian
- Six Thousand Dollars Prepaid Card Charges Still Not Removed
- Costco Account Never Activated Yet Renewal Attempted
- Refund Checks Sent To Old Address For Closed Account
- Gold Card Promotion Restaurant Certificates Disappoint In Tucson
- Teen Passcard Bonus Of 25 Dollars Never Credited
- Another Person's Balance Transfers Debited To My Account
- Annual Fee, Frozen Green Card And Missing Bonus Points
- Charged 40.15 Dollars Interest After Paying Slightly Under Balance
- Duplicate Gift Card Order Could Not Be Cancelled
- Gold Standard Customer Service With Friendly Round The Clock Operators
- Interest Rate Raised Nearly Four Percent Without Opt-Out Mailer
- Thanks For Help Recovering Money From Expired Gift Card
- Repeated Charges For Magazines Never Ordered On Unused Account