AMEX screwed up my account by debiting my account with four of someone else's balance transfers totaling over $12,000.
This happened. They refused to help me and correct their mistake until I threatened to sue them.
They aggravated me so badly with their extremely poor customer service, that I created a website containing a detailed account of my experience. I hope others read what AMEX put me through and think again before opening an account with American Express, or cancel an existing account before AMEX screws them over.
The site is at www.AMEXblew.com.
Even though I paid off all of the legitimate charges I made in full and on time, AMEX still showed a phantom balance of $138.19 after all the bogus charges were removed and were explained away as 'fraud'.
They still have not satisfactorily explained to me where this balance came from.
After I complained, they issued a $100 'goodwill credit, ' but they are still making me pay $38.19 I don't owe.
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