On Saturday October 2 I went into Hardin Honda, located at 1381 auto center drive, Anaheim CA. To inquire about the new 05 Honda odyssey EX-L model, the sales people I was talking with were Jeremy, and his supervisor Rich. After almost 4 hours of negotiating we had agree upon a price, it was written down on their (Hardin Honda's) internal work sheet and on my Honda catalog. Rich told me since I needed to inquire about the colors of the exterior and interior color from my parents; Jeremy would be calling me later that evening to confirm the order and located the vehicle we wanted.
I was utterly impressed with how fast and smooth the deal went. That evening I didn't receive Jeremy's call nor from anyone at Hardin Honda, So I call the next day Oct 3, Sunday. And spoke to Jeremy, to confirm the ocean mist metallic color; he said he would call me back in 15 minutes to let me know how long the order would take.
I waited and waited... 2 hours went by so I called again and he said he was busy tracking the vehicle for me, but since there's not one ocean mist metallic in orange county he was waiting for the confirmation from their regional Honda bank and he assure me that even though they are ordering, it would not take more then a week, and that he would call me on Monday oct. 4.
Between 10am-12pm so I can go in and set up the financing. Monday I did not, again receive his call, after calling Hardin Honda my daughter and I went into Hardin Honda with the cash but I was told by another "sale floor manager" Andy that they would not honor the price, I asked to speak to Rich the manager that I had spoken to but I was told by yet another "floor manager" Eric that regardless of what was said or written down there was nothing they would do for me if I insist of the original set sale price.
I asked to see the internal dealership work sheet and told him it was in black and white that the price was agreed upon. He literally told me he was not going to honor the price that was right in front of him, which was written by their own sales manager. I was so angry I took the worksheet and got up to leave. He tried to scare us into give him back the "evidence". By blocking the door and threatening us, still I took it and finally got out of there with my daughter shivering andterrify.
I just want people to know what kind of dealership they are in Hardin Honda especially how they treat woman and a 9 year old child. When they say my word is golden" and "come join the Hardin family", what their words really mean, I leave for others to judge.
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