We have been banking with Bank of America since 1991 when it was Barnett Bank, then Nations Bank. We have had a mortgage, a boat, a car, three credit cards and three checking accouths with them. As long as we had money going into the bank they were happy as clams.
When the market dropped in 2001 and we lost our jobs Bank of America has treated us like dirt. One ATM card was used over the weekend and it showed an overdraft of 34.19 Bank of America charged us 170.00 in over draft fees. I contacted the CEO and had it reduced. We were charged 34.00 five times when the overdraft was just 19 cents over one overdraft fee. We had two credit card accounts with them. We have been trying to pay down.
The bank continuously sabotages our efforts. My husband finally quit paying, it went to lawyers we set up a payment plan and were suppose to get payment coupons before August 10th to pay by August 15th. To date we have not seen any payment coupons. I asked for a reduced interest rate because I lost my income. They put me on a payment plan of six months.
It was suppose to be auto deduction. They did so for four months, then they requested an additional month or they would send it to a lawyer. I fought it because I had been put on a plan by them.
In June they took out two months worth of payments, July nothing and August nothing. My six months are up in September, they are now going to say that I didn't pay. It was auto deduct. They dropped the ball. I have no address in which to send a payment and I can not transfer out of my checking into my credit card account because they closed the account.
How am I suppose to pay when they do not offer me an address to send a payment to. They deliberately do this so that we can not reduce our balance and end up going to court or paying until we die. I have gone to the Attorney General in my state and the Federal Trade Commission and they do nothing. How is a customer suppose to get help when even their state won't back them up
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