Independent profile — not affiliated with Bank of America

Bank of America

Bank of America is a Charlotte, North Carolina bank holding company whose consumer bank, Bank of America, N.A., is a national bank. This page collects the bank's own dispute and contact channels, outside complaint routes, CFPB and OCC orders from 2014 to 2024, the December 2024 OCC consent order, the CFPB complaint database count, BBB and Trustpilot figures, and the pending California unemployment-card litigation, each with its status as checked on October 6, 2026.

COMPLAINTS2510
VERIFIED PHONE800.432.1000
LAST CHECKED2026-10-06
Write a Review Jump to complaints ↓
CONSUMER ALLEGATION

Complaints & Reviews on USAComplaints

2510 complaints on USAComplaints, including 3 published in the last three years.

EDITORIAL

Complaint Themes

Mentions overdraft, insufficient-funds or other account fees (keyword match)Mentions a loan modification, foreclosure or mortgage servicing problem (keyword match)Mentions a credit card interest-rate, late-fee or billing dispute (keyword match)Mentions fraud, unauthorized charges, identity theft or a frozen/closed account (keyword match)Mentions credit reporting or debt collection (keyword match)

Each tag reflects a complaint's single primary theme (not every angle it raised), and complaints outside any problem theme — a positive report, or one later retracted by its author — aren't tagged. Counts may total less than the full complaint count above.

EXTERNAL SOURCE

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

BBB: 1118 reviews, 1382 complaints
CFPB: 187800 complaints
Trustpilot: 3666 reviews,
VERIFIED

Contacts

VERIFIED

Locations

TypeAddress
HeadquartersBank of America Corporate Center, 100 North Tryon Street Charlotte NC 28255
Mailing addressP.O. Box 25118 Tampa FL 33622-5118
EDITORIAL

Bank of America complaints and disputes: the bank's own channels and outside complaint routes (checked October 6, 2026)

Bank of America's own pages, opened on October 6, 2026, set out the routes below. The posts on this site linked to this page were written mostly between 2004 and 2013, so this section starts with the bank's current channels.

Disputes. The bank's contact page offers sign-in tools to "Dispute an ATM/Debit Card Transaction" and "Dispute a Credit Card Transaction." Its help page "How to Dispute a Charge" says: "Timely notification is important. Most transactions must be disputed within 60 days of the date of your statement on which the error appeared."

Debit card, check and Zelle transactions. The bank's Deposit Agreement and Disclosures (effective May 15, 2026) says in its section on unauthorized electronic fund transfers: "If you tell us within two business days after you learn of the loss or theft of your card or code, you can lose no more than $50 if someone uses your card without your permission." It adds that if you do not tell the bank within two business days and it can prove it could have stopped the use, "you could lose as much as $500," and that if your statement shows transfers you did not make and you do not tell the bank within 60 days after the statement was mailed, "you may not get back any money you lost after the 60 days" if the bank can prove it could have stopped the loss; it says it will extend the periods for a good reason such as a long trip or hospital stay, and that state law can give more time (it names Massachusetts as an example). The agreement says to report errors and unauthorized transactions by signing in to Online and Mobile Banking, by calling 800.432.1000 during Claims Department business hours, or by writing to Bank of America, PO Box 53137, #7405, Phoenix, AZ 85072-3137. These deposit-account rules differ from the 60-day statement window on the credit card dispute help page quoted above.

Reporting fraud, including Zelle. The bank's "Report Suspicious Activity" page lists, for "ATM, debit, check & Zelle": "Log into Online Banking or call: 800-432-1000 / 877-366-1121," with 1-315-724-4022 as an international collect number, and 800-215-6195 for auto accounts (Mon-Fri 8 a.m.-8 p.m. ET).

Current fees. The bank's Personal Schedule of Fees, marked "Effective August 7, 2026," says it "lists the fees associated with your account and ways to avoid them when applicable." Fee amounts in the government orders described below are historical findings, not the bank's current fees; the current schedule is on the bank's fee page.

Phone numbers by topic (from the bank's contact pages).

  • General account information, lost or stolen debit card, opening an account: 800.432.1000, Mon-Fri 8 a.m.-11 p.m. ET and Sat-Sun 8 a.m.-8 p.m. ET.
  • Credit card customer service, including a lost or stolen card: 800.732.9194, listed as 24/7. Credit card billing inquiries: 866.266.0212.
  • Existing mortgages: 800.669.6607, Mon-Fri 8 a.m.-9 p.m. ET.

Other ways to reach the bank. The contact page lists private messages on the bank's verified Facebook and Instagram pages and to @BofA_Help on X, with representatives listed Mon-Fri 8 a.m.-9 p.m. ET, Sat 9 a.m.-6 p.m. ET and Sun 8 a.m.-5 p.m. ET; it says not to include account or Social Security numbers. The checking and savings contact page lists a mailing address under "Write to us": Bank of America, PO Box 25118, Tampa, FL 33622-5118.

Suspicious messages. The bank's security page says: "Forward suspicious emails or texts that use Bank of America's name to [email protected]" and to forward a suspicious text message to a cell phone provider at 7726 (SPAM); if you responded to a suspicious call, text or email, it says to call the number on your card or bank statement.

Outside complaint routes. The CFPB accepts complaints about financial products at consumerfinance.gov/complaint; its page says "Most companies respond within 15 days" and that in some cases a company provides a final response in 60 days. The same page says "You generally can’t submit a second complaint about the same problem," and asks for the key facts in your own words, the most important dates, amounts and communications, and supporting documents such as account statements (limit: 50 pages). Bank of America, N.A. describes itself as a national bank chartered and examined by the OCC (see the OCC order quoted below), and the OCC's HelpWithMyBank.gov, which "provides information and assistance for customers of national banks," lists a Customer Assistance Group at 1-800-613-6743, Mon-Fri 7 a.m.-7 p.m. CT. The OCC's complaint instructions list issues it cannot help with, including acting "as a court of law or as an attorney on your behalf," becoming involved in a matter that "has been litigated or is being litigated," and seeking monetary compensation.

EDITORIAL

Government actions: CFPB and OCC orders, 2014 to 2026 (status as of October 6, 2026)

Status is given as shown on each agency page on October 6, 2026. Where a page does not say whether the bank admitted or denied the findings, this page does not either.

  • December 23, 2024, OCC Consent Order AA-ENF-2024-56 (Bank Secrecy Act/anti-money-laundering and sanctions compliance). The order says the OCC intended to start cease-and-desist proceedings and that "The Comptroller finds, and the Bank neither admits nor denies" its findings, which include deficiencies in internal controls, the BSA officer, independent testing and training, a breakdown in processes to identify and report suspicious activity, and failure to correct a previously reported customer due diligence deficiency. The bank's second-quarter 2026 Form 10-Q says it "has already completed significant steps to satisfy requirements of the Consent Order; however, resolution of the OCC Consent Order and/or other regulatory inquiries may include the payment of monetary penalties and other remedial actions." The 2025 Form 10-K states the corporation does not believe these issues will have a material adverse financial impact.
  • December 20, 2024, CFPB lawsuit against Early Warning Services, LLC, Bank of America, N.A., JPMorgan Chase Bank, N.A. and Wells Fargo Bank, N.A. (D. Ariz. 2:24-cv-03652). The Bureau alleged unfair acts or practices under the Consumer Financial Protection Act and that the banks violated the Electronic Fund Transfer Act and Regulation E. On March 4, 2025 the Bureau filed a notice voluntarily dismissing the action against all defendants with prejudice, and on March 5, 2025 the court dismissed the case with prejudice. The CFPB page gives no reason.
  • November 28, 2023, CFPB order (HMDA data). The bank was required to pay a $12 million civil money penalty and develop Home Mortgage Disclosure Act compliance procedures. On June 5, 2025 the Bureau terminated the order, stating the bank had "fulfilled the obligations under the order."
  • July 11, 2023, CFPB order (repeat non-sufficient funds fees). The Bureau found that assessing repeat $35 NSF fees on re-presented ACH and check items, from September 2018 until February 2022, was unfair. The order requires refunds of repeat NSF fees not yet refunded, "approximately $80.4 million in redress," and a $60 million civil penalty to the Bureau; the page says the OCC concurrently issued a separate $60 million fine. CFPB status shown: Post Order/Post Judgment.
  • July 11, 2023, CFPB order (credit card accounts and rewards bonuses). The Bureau found that in certain instances the bank opened credit card accounts without consumer consent and obtained credit reports without a permissible purpose, and engaged in deceptive practices about sign-up bonuses (a bonus advertised as available to all applicants but denied to those who applied by phone or in person; promised bonuses not provided because of employee error). The order requires compliance, redress and a $30 million civil money penalty. CFPB status shown: Post Order/Post Judgment.
  • July 14, 2022, CFPB order (unemployment-benefit prepaid debit cards). The Bureau found that from fall 2020 to mid-2021 the bank denied cardholders' notices of error and froze accounts based solely on an automated fraud filter, and required redress plus a $100 million civil penalty; the page says the OCC concurrently issued an order with a $125 million fine. On June 18, 2026 the OCC announced an "Order Terminating the Cease and Desist Order" against Bank of America, N.A. dated July 14, 2022 (AA-ENF-2022-21; termination docket AA-ENF-2026-32). The CFPB page still showed Post Order/Post Judgment. Private litigation over the program continues (see the lawsuits section).
  • May 4, 2022, CFPB consent order (garnishments). The Bureau found unfair and deceptive practices in processing garnishment notices, including contract language limiting consumers' rights and failing to tell courts when accounts were out of state. The bank must refund or cancel at least $592,000 in associated fees and pay a $10 million civil penalty. CFPB status shown: Post Order/Post Judgment.
  • April 9, 2014, CFPB order (credit card add-on products; Bank of America, N.A. and FIA Card Services, N.A.). The Bureau ordered an estimated $727 million in relief to consumers harmed by add-on products and a $20 million civil money penalty. CFPB status shown: Expired/Terminated/Dismissed.
EDITORIAL

Company background

Bank of America Corporation is a Delaware corporation and bank holding company with principal executive offices at 100 North Tryon Street, Charlotte, North Carolina; its common stock trades on the New York Stock Exchange as BAC. Its 2025 Form 10-K (filed February 25, 2026) says it employed approximately 213,000 people at the end of 2025. The 10-K names Bank of America, National Association (BANA) as its bank subsidiary and also refers to Merrill Lynch entities among its subsidiaries; the OCC's 2024 order describes Bank of America, N.A. as a national banking association chartered and examined by the OCC.

Older posts on this site name brands such as Countrywide, MBNA, Fleet and NationsBank. This page does not describe those businesses' histories or how they relate to the current company. BBB's profile page lists Merrill Lynch, FIA Card Services and NationsBank under "Alternate Names" and does not say what relationship that label reflects; the CFPB's 2014 order names Bank of America, N.A. and FIA Card Services, N.A. together.

Dates from BBB's page data for profile 0473-100421: BBB file opened November 1, 1949; business started January 1, 1948; incorporated July 31, 1998.

EDITORIAL

Complaint record: USAComplaints posts, CFPB database, BBB and Trustpilot (as displayed October 6, 2026)

Counts are snapshots as displayed on October 6, 2026 and are not added together, because each source counts different things.

Posts on this site. 2,571 approved posts are linked to this page: 2,510 whose offender field names Bank of America (including BofA, BOA and misspellings), and 61 about Bank of America-branded products such as Privacy Source or Privacy Assist, Smart Step insurance or military banking. They are dated 2000 to 2026; 2,425 of them are from 2004 to 2012, with the most in 2008 (499) and 2009 (552), and only three date from 2025 or 2026. We did not link posts whose offender field names another business alongside the bank (for example a collection agency, lottery or lender), posts from current or former employees and job-offer posts, reports of phishing emails sent by impersonators, or posts that were duplicates, machine-spun text or advertisements. By keyword match, 1,324 of the linked posts mention overdraft, insufficient-funds or other account fees; 690 a credit card interest-rate, late-fee or billing dispute; 587 fraud, unauthorized charges, identity theft or a frozen or closed account; 532 a loan modification, foreclosure or other mortgage servicing problem; and 224 credit reporting or debt collection. A post can match more than one keyword group. These are keyword counts of what writers said, not findings.

CFPB Consumer Complaint Database. The database lists 187,800 complaints naming "BANK OF AMERICA, NATIONAL ASSOCIATION," received from December 1, 2011 to October 1, 2026, with 23,713 received since October 6, 2025. Across all years, the largest product categories were Mortgage (48,490), Checking or savings account (46,421), Credit card (22,520), Credit card or prepaid card (16,809) and Bank account or service (13,905). In the 12 months since October 6, 2025 the largest were Checking or savings account (8,611), Credit card (5,919), Credit reporting or other personal consumer reports (4,519), Debt collection (2,111), Money transfer, virtual currency, or money service (1,418) and Mortgage (593); the most frequent issues were "Managing an account" (5,136), "Incorrect information on your report" (2,926), "Problem with a purchase shown on your statement" (2,722), "Closing an account" (1,285), "Problem with a company's investigation into an existing problem" (1,211) and "Took or threatened to take negative or legal action" (1,130). Company responses across all years: 126,108 closed with explanation, 35,545 closed with monetary relief, 17,559 closed with non-monetary relief, 4,512 closed without relief, 2,019 in progress, 1,069 closed, 871 closed with relief and 117 untimely; the database marks 183,361 as timely and 4,439 as not timely. The CFPB does not verify the facts in each complaint. Method: on October 6, 2026 the database's public search API was queried with company="BANK OF AMERICA, NATIONAL ASSOCIATION", the only company name the database suggested for "BANK OF AMERICA"; the 12-month figures use date_received_min=2025-10-06.

BBB. BBB's profile for Bank of America (profile 0473-100421; local BBB of Southern Piedmont and Western N.C.) shows BBB Accredited with an A+ rating. The page data lists 1,382 complaints closed in the last 3 years and 50 closed in the last 12 months, and a 1.15 average star rating across 1,118 customer reviews; BBB says customer reviews are not used in the letter grade. The page opened under a Bradenton, Florida branch address, and BBB's separate complaints and customer-reviews tabs returned "Page not found" in the browser used for this check, so these are the figures in the profile page's own data; BBB's other views may show different counts.

Trustpilot. The page for www.bankofamerica.com shows 1.4 from 3,666 reviews, 966 of them in the last 12 months, as an unclaimed profile; Trustpilot's notice says the company has not invited customers to review, so the reviews may not be representative.

EDITORIAL

Lawsuits: unemployment-benefit card litigation and class settlements (status as of October 6, 2026)

Status is given as of October 6, 2026.

  • In re Bank of America California Unemployment Benefits Litigation (S.D. Cal. 3:21-md-02992). Multidistrict litigation over the bank's administration of prepaid debit cards that distributed California unemployment and other state benefits. The 2025 Form 10-K says plaintiffs assert claims including violations of the Electronic Fund Transfer Act and allege the bank "failed to properly investigate and remediate cardholder claims of fraudulent transactions and to prevent fraud"; the court certified classes on June 16, 2025, and the bank filed a motion for partial summary judgment on October 17, 2025. The docket shows an order granting in part and denying in part that motion (signed July 29, 2026, docketed in redacted form August 18, 2026) and a July 28, 2026 order granting in part and denying in part a motion to exclude an expert's opinions. The docket was still active on October 5, 2026; no judgment or settlement appeared in the entries read.
  • Schertzer v. Bank of America, N.A. (S.D. Cal. 3:19-cv-00264), 7-Eleven ATM fee settlement. The settlement website says Bank of America, N.A. will provide $2,250,000 for customers charged more than one out-of-network fee for a single balance inquiry at FCTI, Inc. ATMs in 7-Eleven stores. Listed dates: claim form for former account holders by June 29, 2026; opt-out and objection deadline July 7, 2026; final fairness hearing August 21, 2026. The settlement website's documents page now lists "Order Granting Final Approval," and the CourtListener docket shows an "Order on Motion for Settlement" (entry 357, August 24, 2026) after the August 21, 2026 hearing. The order's text could not be opened in the checks for this page, so its date and terms are not stated here; the website's home page still carried the earlier wording that the court "must decide whether to give final approval." Listed contact: (833) 447-8321.
  • Morris v. Progress Software Corporation et al. (D. Mass. 1:24-cv-11807-ADB), MOVEit data-security settlement with Ernst & Young LLP and Bank of America Corporation. The settlement website says Defendants will pay $2,500,000 into a settlement fund to resolve claims over personal information that Bank of America provided to Ernst & Young and that was in files affected by the May 27-31, 2023 MOVEit security incident; claims against Progress Software Corporation, the software licensor, are not resolved. Benefits listed: reimbursement of documented ordinary losses up to $2,500 and extraordinary losses up to $10,000, or a $100 cash payment (subject to pro rata adjustment), and two years of identity theft protection services. The site says Defendants "deny any allegation of wrongdoing." Listed deadlines: claim form by October 8, 2026; opt-out and objection postmarked by September 8, 2026; final approval hearing October 15, 2026, 1:00 p.m., before Judge Allison D. Burroughs in Boston. Only people who received a notice from Ernst & Young are within the class described on the site.
  • Other matters. The second-quarter 2026 Form 10-Q says that for the matters it discloses the corporation's estimated range of possible loss above accrued liability is $0 to $0.25 billion and that management does not believe the matters will have a material adverse effect on the corporation's financial condition or liquidity. The 10-Q also says a lawsuit by the FDIC over deposit-insurance assessments concluded on June 15, 2026 after the court ruled the bank did not owe additional interest.
EDITORIAL

Is Bank of America Legitimate?

Bank of America Corporation is a Charlotte, North Carolina bank holding company listed on the NYSE (BAC) that files annual and quarterly reports with the SEC; Bank of America, N.A. is a national banking association chartered and examined by the OCC. BBB shows the profile as BBB Accredited with an A+ rating, alongside the complaint and review figures in the complaint record above.

The record above also includes CFPB and OCC orders from 2014 to 2024 with penalties and refunds, a December 2024 OCC consent order on anti-money-laundering and sanctions compliance whose resolution the bank says may include monetary penalties, a CFPB lawsuit dismissed with prejudice in March 2025, and pending private litigation over unemployment-benefit prepaid cards, each described above with the company's position where a primary document states it. The bank's own pages give the dispute tools, phone numbers and suspicious-message address listed in the first section.

PUBLIC RECORD

Court & Public Records

CaseAuthorityDatesTypeOutcomeSource
In re Bank of America California Unemployment Benefits Litigation (multidistrict litigation; prepaid debit cards for California benefits)
Docket No. 3:21-md-02992		U.S. District Court, S.D. CaliforniaFiledFiled — no final outcome recorded

Class and mass actions over Bank of America, N.A.'s administration of prepaid debit cards that distributed California unemployment and other benefits; plaintiffs assert Electronic Fund Transfer Act and state-law claims. The bank's 2025 Form 10-K says classes were certified on June 16, 2025 and that it moved for partial summary judgment on October 17, 2025. The docket shows an order granting in part and denying in part that motion (signed July 29, 2026; redacted version docketed August 18, 2026) and an order granting in part and denying in part a motion to exclude expert opinions (signed July 28, 2026). Entries continued through October 5, 2026; no judgment or settlement appeared in the entries read.

Source
Schertzer, et al. v. Bank of America, N.A., et al. (duplicate out-of-network fees at 7-Eleven ATMs)
Docket No. 3:19-cv-00264		U.S. District Court, S.D. CaliforniaSettledSettled

$2,250,000 class settlement over duplicate out-of-network fees at 7-Eleven ATMs. The settlement website's documents page lists an "Order Granting Final Approval," and the CourtListener docket lists an "Order on Motion for Settlement" entered August 24, 2026, after the August 21, 2026 final approval hearing. The order text could not be opened, so its signing date and terms are not stated here. Claim deadline for former account holders June 29, 2026; opt-out and objection deadline July 7, 2026.

Source
Morris v. Progress Software Corporation et al. (MOVEit security incident; settlement with Ernst & Young LLP and Bank of America Corporation)
Docket No. 1:24-cv-11807-ADB		U.S. District Court, D. Massachusetts—FiledFiled — no final outcome recorded

Proposed $2,500,000 class settlement with Ernst & Young LLP and Bank of America Corporation over personal information in files affected by the May 2023 MOVEit security incident; the settlement website says Defendants deny wrongdoing and that claims against Progress Software Corporation continue. Claim deadline October 8, 2026; final approval hearing listed for October 15, 2026 before Judge Allison D. Burroughs. No final approval was shown as of October 6, 2026.

Source
CFPB v. Early Warning Services, LLC, Bank of America, N.A., JPMorgan Chase Bank, N.A. and Wells Fargo Bank, N.A. (Zelle)
Docket No. 2:24-cv-03652		U.S. District Court, D. Arizona
DismissedDismissed

The Bureau alleged unfair acts or practices under the Consumer Financial Protection Act and that the banks violated the Electronic Fund Transfer Act and Regulation E. On March 4, 2025 the Bureau filed a notice voluntarily dismissing the action against all defendants with prejudice, and on March 5, 2025 the court dismissed the case with prejudice. The CFPB page gives no reason.

Source
CONSUMER ALLEGATION

Related Complaints

Names this company in a role other than the primary subject — not necessarily current or complete.

VERIFIED

Company Relationships

  • Affiliated with: Bank of America, N.A.
  • Affiliated with: Merrill Lynch
  • Affiliated with: FIA Card Services, N.A.
EDITORIAL

Frequently Asked Questions

How long do I have to dispute a charge with Bank of America?

Bank of America's help page "How to Dispute a Charge and Check the Status of Your Claim" says: "Most transactions must be disputed within 60 days of the date of your statement on which the error appeared." The bank's contact page lists sign-in tools for disputing an ATM or debit card transaction and a credit card transaction. For debit card and other electronic transfers the Deposit Agreement (effective May 15, 2026) separately says that telling the bank within two business days after learning of a loss or theft limits your loss to $50, that waiting longer can raise it to $500, and that you may not get back money lost after 60 days from the statement date if you do not report transfers you did not make in time (the agreement says it will extend the periods for a good reason, and state law may give more time). Report by calling 800.432.1000, through Online and Mobile Banking, or in writing to PO Box 53137, #7405, Phoenix, AZ 85072-3137.

What phone numbers does Bank of America list for customer service?

Its contact pages list 800.432.1000 for general account information and lost or stolen debit cards (Mon-Fri 8 a.m.-11 p.m. ET, Sat-Sun 8 a.m.-8 p.m. ET), 800.732.9194 for credit card customer service (listed as 24/7), 866.266.0212 for credit card billing inquiries, and 800.669.6607 for existing mortgages (Mon-Fri 8 a.m.-9 p.m. ET). Written inquiries on the checking and savings contact page go to PO Box 25118, Tampa, FL 33622-5118.

Where can I complain about Bank of America outside the bank?

The CFPB takes complaints about financial products at consumerfinance.gov/complaint and says "Most companies respond within 15 days." Bank of America, N.A. is a national bank chartered and examined by the OCC, and the OCC's HelpWithMyBank.gov lists a Customer Assistance Group at 1-800-613-6743, Mon-Fri 7 a.m.-7 p.m. CT.

How do I report a suspicious email or text that uses Bank of America's name?

The bank's security page says to forward suspicious emails or texts that use Bank of America's name to [email protected], to forward a suspicious text to a cell phone provider at 7726 (SPAM), and, if you responded to a suspicious call, text or email, to call the number on your card or bank statement.

What CFPB orders has Bank of America been under?

The CFPB's enforcement pages list orders dated April 9, 2014 (credit card add-on products; estimated $727 million in relief and a $20 million penalty), May 4, 2022 (garnishments; $10 million penalty), July 14, 2022 (unemployment-benefit prepaid cards; $100 million penalty), July 11, 2023 (repeat NSF fees; about $80.4 million in redress and a $60 million penalty), July 11, 2023 (credit card accounts and rewards; $30 million penalty) and November 28, 2023 (HMDA data; $12 million penalty, terminated June 5, 2025). A December 2024 CFPB lawsuit naming the bank and Early Warning Services was dismissed with prejudice on March 5, 2025.

What is the California unemployment prepaid card litigation against Bank of America?

In re Bank of America California Unemployment Benefits Litigation (S.D. Cal. 3:21-md-02992) concerns prepaid debit cards that distributed California unemployment and other benefits. The court certified classes on June 16, 2025, according to the bank's Form 10-K; the docket shows a July 2026 order granting in part and denying in part the bank's motion for partial summary judgment, and it was still active on October 5, 2026, with no judgment or settlement in the entries read.

Is there a Bank of America settlement for duplicate ATM fees at 7-Eleven?

The settlement website for Schertzer v. Bank of America, N.A. describes a $2,250,000 settlement for customers charged more than one out-of-network fee for a single balance inquiry at FCTI, Inc. ATMs in 7-Eleven stores. Its listed claim deadline for former account holders (June 29, 2026) and opt-out and objection deadline (July 7, 2026) have passed. The website's documents page lists an "Order Granting Final Approval" and the CourtListener docket lists an "Order on Motion for Settlement" entered August 24, 2026, after the August 21, 2026 hearing; the order text was not opened for this page.

Is there a settlement involving Bank of America and the 2023 MOVEit data-security incident?

The settlement website for Morris v. Progress Software Corporation et al. (D. Mass. 1:24-cv-11807-ADB) describes a $2,500,000 fund paid by Ernst & Young LLP and Bank of America Corporation, who deny wrongdoing. It lists a claim deadline of October 8, 2026 (online, or mailed with a postmark by that date) and a final approval hearing on October 15, 2026; the class described is people whose personal information provided by Bank of America to Ernst & Young was in the affected files and who received notice from Ernst & Young.

How many complaints about Bank of America are in the CFPB database?

On October 6, 2026 the CFPB Consumer Complaint Database listed 187,800 complaints naming "BANK OF AMERICA, NATIONAL ASSOCIATION," of which 23,713 were received since October 6, 2025. The CFPB does not verify the facts in each complaint, and the count is not combined with the posts on this site or with BBB figures.