I've been a Comcast client for ten years. I've named several times through the years to determine what offers were available. Lately we chose to include electronic speech support once we curently have television and web through Comcast. I named and talked with somebody in revenue and we went over our present support and compared what our statement could be like under different alternatives. We were taking a look at a Triple-Play bundle with lower web rate and were informed when we required that bundle our two DVRs which are incorporated at free within our present support bundle wouldn't be incorporated but when we plumped for the more costly initial triple-play the two DVRs could be incorporated plus a year of premium stations for 179/mth. We went for this and also the installment was finished that week for that electronic telephone. As the technology was below he named Comcast and examined both of our DVRs together within the telephone, I closed the job purchase supplied by Comcast that outlined the sequential numbers for both DVRs.in regards to a week later my room DVR stops functioning.
I called Comcast customer care. I wound up paying two hours about the telephone and talked to 2 tech-support people, one was a lvl 1 and also the different was his 'Ground boss' called Cara. The lvl 1 started by informing me he just views one DVR on my consideration which that one should have been switched off consequently (remeber, the serials are equally on might work purchase from the week before which means this is complete BS) which it'll charge me $15/mth along with the 179 easily need him to reactivate this for me personally. And so I push and have to talk to a boss, before moving me the amount 1 requires to verify my telephone number and says me my previous telephone # which was simply changed by Comcast. I indicated my wonder he wouldn't understand the telephone number that their own organization simply mounted for me personally which the automatic speech within the phone selection simply recognized after I sailed the selections on the telephone system. I believe I created him angry after keeping for some moments his boss 'Cara' arrived about the point and started out by detailing that she apologizes but that there's nothing they are able to do concerning the cost but she may say it for just two weeks. I described our discussion using the salesperson which we got her at her term in what's basically a mental agreement and all that the client has when incorporating support, when she stated that the brand new statement might just be 179. Cara explained this was a 'Revenue Method' which she apologizes but that there's nothing more she may do. I really couldnot think my ears! She virtually implicated Comcast as utilizing 'Bait-and-Switch' like a 'Sales Method'. I acknowledge that I dropped my awesome and began to inform her to stop anything, but rather I informed her that I'd have to call-back and talk to somebody that 'includes a hint'.
Then I waited half an hour and named back and spoke to some payment repetition and his "Sr. Acct. Mgr" called Juanita. Actually while I had been speaking with the Payment Repetition another point on my telephone called also it confirmed as Comcast calling me! I chose to allow them abandon me a note when I was confident it'd be the lady with no hint. I examined after my phone also it ended up to become Cara's boss 'Stephanie who even yet in her voicemail seemed condescending but was obviously in either 'Damage-Control' mode or call-back and create her home audio difficult before her worker style.in either case I've no-interest in speaking with her when I could possess the Payment repetition get me to Juanita the 'Sr. Acct. Mgr'. Juanita just like the prior three started by informing me that she's sorry but that she cannot credit a whole 2nd DVR for that 12-month initial time to create it to ensure that all arrives to 179 as guaranteed. Alternatively she first stonewalled, minute provided 6 mths at $6/mth for that 2nd DVR, next upon further discussion included $35 credit-which might wind up producing the Next DVR free for 6 mths instead of 12.
Today a number of it may seem this can be a great deal, of course if the salesperson within the first-place had pitched this we would have approved, but personally I think that due to the salesperson specifically declaring that people needed to opt for this top end bundle to maintain our two DVRs free this is just a subject of primary. We centered our choice with this message and today I'm being informed that they're likely to 'dome a benefit' and only cost me $6 for 6mths for that container.
I told Juanita that she cannot allow it to be to ensure that Comcast lives as much as the spoken agreement in the salesperson, I've no cause to anticipate that she'll surpass what she's encouraging me with this phone which consequently I'm not involved which I'll return the 2nd DVR, discover Meal, DSL along with other VOIP and when I discover additional service within the next fortnight I'll stop all Comcast support.in deciding the phone call I questioned if she can offer me by having an email or title of somebody higher-up within the business that I will provide some leave feedback to and have they evaluate all of the tracks from my expertise to higher realize why I'm rescheduling. She explained that she'd have somebody contact me in 24 to 48-hours to ensure that I will provide them with feedback. I have currently priced-out options and although the web link is likely to be slower it'll be cheaper and I - can get numerous containers at no cost.
I'm surprised that over A - 15/mth dvr cost which was overlooked as consequence of their very own mistake, Comcast is prepared to lose-not just the 179/mth I'd invest the very first 12 weeks but additionally the 200/mth X - 12 mths ($2400/year) that I had been prepared to spend them.
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