A mentally sick guy I take care of lately requested telephone support from Comcast. He named the organization to put his purchase for that telephone service but I talked using the client service consultant to verify the facts concerning his support. I usually do this for that guy to ensure the info he's supplied is appropriate.
The telephone support was planned for April 4th between 8:30 AM and 10:30 AM. The specialist was overdue. He was exemplary in his attitude and that I don't have any issues about him or his support. The child named Comcast to see them the specialist was overdue. Consequently of the truth that the specialist was overdue he was eligible for a $20.00 discount off his statement. He was guaranteed a $20.00 discount from the CSR from Comcast. I recorded anything since I needed to become organized just in case there is an issue.
The child obtained his Comcast bill a couple of days before and you know what... The $20.00 wasn't taken from his statement. Nowadays we named Comcast and after of a 20-minute delay about the telephone he talked using a CSR. The CSR he talked with at Comcast was skilled and respectful in his attitude. He advised him the request the $20.00 reduction from his statement was never required from the prior CSR we'd talked to. That made me feel very disappointed since were it-not for me personally examining his statement with him he may haven't realized that he didn't obtain the reduction along with a guarantee which was designed to him with a CSR at Comcast mightn't have already been stored. The guy we talked with at Comcast today did place in a the reduction and also the $20.00 is likely to be removed his statement. And you will make sure that I'm likely to examine his bill to determine the $20.00 is removed his statement. Which is not the problem that it's just $20.00 which is really a little bit of cash... It's the theory... When individuals who work with a business promise their clients anything they ought to provide the things they guarantee.
This isn't the very first such encounter I've had using the Customer Support office at Comcast. I'm really dissatisfied with the way the Customer Support Repetitions at Comcast supply wrong pricing info, payment information and make guarantees that aren't stored. Or they create a guarantee after which the only path you will get the administration to maintain the guarantee is by calling the organization back and seeking what it's they guaranteed the client within the first place. This isn't right.
I'm likely to follow-up using the Customer Support Management at Comcast and tell them again of the issue they're having using their Customer Support Division to ensure that ideally they are able to teach their CSRis to supply correct data for their customers in addition to to complete the things they guarantee once they create obligations towards the respected clients.
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