Twice I purchased airfare and hotel through Expedia and was not allow to change (even the departure time,) and was forced to forfeit all of the money.
First, I purchased a airline ticket from Phoenix to Wichita and because an illness happened I was unable to use the ticket that day, was not allow to change the date.
Secondly, I purchased two airline tickets with American Airlines from Phoenix to Los Angeles plus a hotel room with Holiday Inn Express LA Airport and was not allow to change the date or time.
In total I lost over $1,000. This cannot be allowed to continue.
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