The following complaint was made about American Express. Since the hotel in question is an Holiday Inn, the issue between the hotel and American Express Travel should be of concern to everyone.
"I made a reservation for a hotel in London using American Express Travel. The payment was in the form of cash and American Express points. Because of the volcanic eruption in Iceland, I tried to change the reservation. The hotel chain, Holiday Inn, would have readily made the change; however, the reservation was owned by American Express so they REFUSED to make the change. American Express expected me to pay the full fee of $2,892.71 to change the reservation. A ripoff by American Express and a ripoff by Holiday Inn if they are unwilling to make the change.
I have had an American Express Card since 1976.in that time the service has been reasonable. This event has raised a "red flag" about a possible deterioration of service at American Express."
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