Expedia booked a vacation trip for me and my wife in February. The trip started June 19. The schedule was: Wichita, KS to Denver, CO, to Las Vegas, NV, to Reno, NV. All the same days in successive flights. Their own schedule copied by me on 6/16/08 has departure Wichita 4:22pm, arrival Denver 5:02pm; departing Denver 6:30pm, arriving Vegas 7:23pm... Departing Vegas 6:55pm (notice arriving Vegas time), arriving Reno 8:13pm. At the airport in Vegas the coneccting company (US Airways) put us in contact with expedia and we patiently explained to them 3 times with intervals of time of 20 to 25 minutes of time between explanations and their standard answer was: it is not our fault, the airlines made their schedule changes and we have not control on them.
No airlines made any changes in their schedule, we have tried to contact expedia on the Internet and we have received the same answer (computer generated) and attempt to contact their line are fruitless since you are on hold for up to 20 minutes at a time, so far no one has answered my calls. I'm at a dead end. Lawyers do not take this cases and my only hope will be to be accepted in a program as "Peoples Court" that will expose this heartless companies. If any one has a suggestion please let me know.
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