So much to say where do I start
My husband and I arrive at our hotel (Quality Inn Ocean Palms) once in the room I put the luggage down check the bathroom and than check the room, what a surprise when I saw a strange stain on the sofa, the stain was accompanied with Dog hairs (yes that is what you get when pet are allowed I guess), the stain was dog urine.
Needles to say my Daytona vacation was getting a bad start I called the lobby and was told they could put me in a room by the pool (not my idea of peaceful vacation to be by the pool), I told them I wanted to talk with choice hotel corporate office, I explained my problem asking for my point to be transferred and be relocated in another hotel with room that were price the same way but required double the point.
In my opinion after such a mistake choice SHOULD have done what was right allow me to use my point in another of their hotel and take the loss, I am a small business owner and trust me if such a mistake had been done I would have bent over backward for my customer.
They refused and I had to stay in that hotel, in a so call better room, the so call better room had a broken mirror, stain on the mattress, mold stain in the bathroom, old stove in a pretty bad shape.
And this hotel is suppose to have been recently restored (this only mean fresh paint where needed) and have a house keeping award (only if you are not looking I would assume)
Needless to say I am canceling my choice reward credit card and I will never step a foot in their hotel again, and will make sure to let as many people know about their filthy hotel and bad customer service.
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