Complaint / Review
Greyhound Bus
Express Bus Has Broken Down

I am on the express bus from Atlanta, GA to Chicago, IL that has a departure time 8:45 am.

Our bus got broken down in the middle of the highway. When the bus driver called the bus garage for help, they told him to keep going after we waited for 30. Min in the middle of the highway. So, the driver kept going. However, the bus got broken again in the middle of another highway! We have been waiting here, in the middle of the road for the last 5 hours for someone to come and pick us up! There is still no news! This was supposed to be an express bus. I have had plans according to the arrival time of this bus. I do not think that this is called a "delay". Can I lodge a complain and get a refund?

Thanks