My bus originating from nyc to new orleans broke down for two to three hours, on the hot highway. There was no backup bus for three hours and i missed my connection and spent the night in a bus terminal missing my plannedlong awaited labor day in new orleans and then it happened again….. This time on the return trip back to nyc and it was 8 hours overnight instead
Greyhound has no proper backup system for passengers with broken down buses. It typically takes HOURS for a replacement bus. And greyhound is aware of this. The bus driver took many unnecessary breaks and did not try to make up the lost time and missed the connecting bus. At the terminal the Greyhound personnel refused to give information on OTHER connecting buses, they brushed me off and or were rude, and as a result, I missed a possible late connection that might have gotten into New Orleans at noon instead at the end of the day where I missed my plans.
The other part of my complaint was that the bus broke down on the RETURN TRIP back to New York
Only this time it was eight hours….. It took five months to get response to this complaint. And then it was for an 88.00 voucher when my trip was nearly 400.00 and shoddy report that did not relfectthe bus had broekn down. I paid in good faith and i demand a full refund. Greyhound is cheating its customers out of fairness
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