I found this website a few weeks ago and thought they had great prices on golf components. On 7/17, I placed an order for a club head. I received an order confirmation and believed that my order would be sent out the following day.
Over a week had passed before I logged back in to check the status of my order. On 7/25, I found that the order had not even been processed. Upset that my order had not been processed and I had not been notified as to why, I attempted to call to cancel the order.
As I'm sure everyone knows by now, it is impossible to call this company and speak to anyone. I tried calling for two solid days and didn't even have the opportunity to leave a voice message, as the voicemail boxes are all full.
Frustrated by this, I have sent multiple emails to the sales, shipping, drop shipping, and customer service email addresses.in these emails I make it clear that I want the order cancelled and a confirmation of the cancellation. I have received no response.
Yesterday, I faxed an order cancellation. No response.in total, I have sent no less than 5 order cancellation notices. If my credit card ends up being billed, I will return and update this complaint.
Finally, after discovering usacomplaints.com, I sent one more email message to the same addresses listed above demanding that the order be cancelled to prevent a new complaint being lodged. As you are now reading this, there was obviously no response.
Avoid this company at all costs. Best Buy Golf Supply doesn't seem to understand that offering low prices to customers doesn't mean anything when the customer service is this bad. I will gladly pay more on other sites than deal with this Rip-Off company ever again.
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