I placed an order with bestbuygolfsupply on 7/5/09 and let them process my order. After 10 days I began trying to contact someone at this company. For 3 consecutive days I emailed their "customer service" and the 4th day got a reply. I also attempted to Call them on their ordering line and talked to an extremely rude person for 1 second before telling me I had to email my questions. Right after that I received this response..
"Dear Valued Customer, We have emailed you 3 times you may want to check your junk box on your email. We are just waiting on a shaft shipment from True Temper we will receive Thursday/Friday and will ship your order right away" This was on WEDNESDAY 7/15/09.
Amazingly those mysterious emails sent to me or my junk email box, (which is a complete lie), didn't effect that response which somehow found its way to my inbox.
I was expecting an email with my order being shipped within the next day or two, since this is what they told me and still have not received any information on the longest processing order in Internet History.
I have attempted in the week following that email to find out what is going on and SHOCKINGLY, No response to my emails. I have sent an email telling them to cancel the order and have gotten zero response.
If you are wanting golf equipment for this Year don't order through them. If you can wait till next golf season, go ahead and give them a try.
Thanks for your excellent customer service or Lack there of...
I wish I would have read all the complaints against this company BEFORE I made my order. I guess we all make a mistake sometime. Unfortunately, mine has cost me new golf clubs I was excited for.
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