I was scheduled on June 9th to have my icemaker on my refrigerator repaired. I called on that morning to confirm my appointment and I was assured that a Sears technician will be there between 1pm and 5pm. Approximately an hour later I received a call that my appointment was cancelled and the next available appointed will be July 24th. I then asked for an earlier appointment as I am having some work done and that two weeks delay will cost me a substantial amount of money. To my surprise I was told I could not get an earlier appointment. As being a long standing customer of Sears this is unacceptable, no provisions of even tried to give an earlier appointment was given.
If such distasteful service continues you are never to big to “Fall”. Without “good” customer service you will loose great customers.
0 comments