I had a contract for one year with service America.
Each time they came out they could never fix my washer the first time always took two trips or more.
In march they ordered new parts for my washer which finally came in a week later. Service man moved my washer to garage and installed new part.
He finished up put the washer back in my laundry room and told me it was all fixed and working. I asked him if he was sure everything was OK and he said yes. He stated he started the washer and everything was fine.
I went back to work in home office and approx. 1/2 hr later I come out to find water running down the hallway and found water in my dining room with my brand new rug under water. I contacted them and was advised to call my homeowners insurance which I told them I was not going to do since this was not my problem but theirs. I ended up calling a drying company to dry out my stuff. Their insurance company finally paid after lots of phone calls.
Last night my husband tried running and shower in our house and found we had no water pressure. He goes into the garage and find that a valve that Service America had installed in January had blown off. Now I have more water to deal with.
Called Service America last night and told them what happened and they said they would send a service man out. Then I received a call back and said they would not come out until this morning.
Called Service American again this morning and we went over the fact that I had not renewed my contract because I was on the fence about their service but felt that they should take care of the valve they installed in Jan and they told me that they would not cover that since it was over 30 days... Now after what they did to my house in March would you not think they would take care of this as a good will and to try to regain my business... I was informed for $90.00 for 1/2 hr they would be happy to take care of the problem. For that cost I can contact my own plumber that is dependable..
I am not on the fence anymore about renewing my contract... I was pushed off the fence today and will NOT RENEW.
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