I am a former employee of Best Buy store #452. While employed there, I was made to tell customers that we could not "check-in" their computers for service unless they paid a minimum of $199.99 which is the price of an "Advanced Diagnostic & Repair." I was told that I could NEVER check in a computer for just diagnostics, and I could not offer an operating system installation even if that's all the customer wanted.
While I was on the floor selling computers, I was told that if customers wanted a laptop and we only had "pre-sets, " computers that the Geek Squad had loaded with software, that they would have to pay the additional fees for the software and services. I was also told to sell them more machine than they needed. I feel that this tactic resulted in many returns and unhappy customers. I was also expected to handle some manager phone calls, only to be talked to later about trying to make things right with the customer.
Some managers would allow certain customers into "employees only" areas, including behind Geek Squad, where customer's private information was stored. When I brought this up to management, I was told that the customer was okay because he spent thousands of dollars in our store, which I thought was irrelevant.
I was also told to "just tell the customer something" when their product was missing in the store or lost during shipping. I was not to tell them that WE had lost their property or that their data may not be secure, which I thought was grossly negligent.
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