Usacomplaints.com » Shops, Products, Services » Complaint / Review: Best Buy - Bad service. #342954

Complaint / Review
Best Buy
Bad service

My sons laptop stop working Saturday Dec, 22. I called Acer and told them what the promblem was and I was told to take it to the geek squad at Best buy. I asked is the repair covered and I was told that the laptop is under warrenty and I don't have to pay any amount of money. I went to the geek squad and I gave the laptop to A Geek repair person named Ron. Ron checked out the laptop, he tried to load a disk and it would not load. Ron told me he would check out the laptop some more and give me a call, but he said it looks like it's your hard drive. That the same thing Acer said when they had me try a few things before I took it to the geek squad. Later Ron called me and told me that I need a new hard drive and it will cost me $114.00, I told him that acer said I didn't have to pay for anything, Ron disagreed so I called Acer and told them what Ron said and Acer said that I don't have to pay and it's in the contract that they have with Acer. I called Ron back and told him what Acer said and the Ron to me that he would do it but I have to pay for installation $45.00, So I called Acer again and they said I didn't have to pay anything at all. Acer said if they refuse, get there store number and the managers name which is Lisa. I called back and the geek squad refused to sevice the laptop so I spoke to the manager Lisa and she said that I didn't have to pay and she would tell them to go ahead and fix it. Later I got a call from the Geek squad telling me that they need me to bring in a operating system so they can load it, I took it in the next day and when I told them I was here to bring the operating system, One Geek went in the back and a man came out and said I can't use your operating system, you have to get it from us and you have to pay for it. I told him I can use my system on two computers in my home, he refused to do it, then I ask if he put in the hard drive and he told me my hard drive is fine I just need the op system. I told him I was told it was the hard drive that was bad, he said no. I ask to speak to the manager and he said he is the manager of the geek squad so I asked him for the store manager and he refused and said she don't run the Geek squad so I called acer and they told me to just mail it to them and they will fix it because it don't sound like they know what's wrong with the laptop. If I had not talked to Acer and didn't know any thing about me having a warrenty, the the geek squad would have charged me 114.00 plus $45.00 and then charged me for software, but once the Geek squad found out that they could not get any money from me then the story changed to somthing else, a soft ware issue. Now the geek squad want me to pay them to install there software in the computer and charged me for installing it. I had my own soft ware and Ron was going to put it in but he left and the lady that called and told me to bring my software and I did but the so called Manager would not in stalled it. I feel like I should not have to ship my laptop out of town and wait 3 to 4 week to get it back when Acer pay the geek squad to service the laptops. Just how many people have the geek squad got money from, that didn't know that they wasn't suppose to pay?


Offender: Best Buy

Country: USA   State: Ohio   City: Cleveland
Site:

Category: Shops, Products, Services

0 comments

Information
Only registered users can leave comments.
Please Register on our website, it will take a few seconds.




Quick Registration via social networks:
Login with FacebookLogin with Google