I got my service hooked up 8 months ago and have had nothing but problems since. They double charge my account EVERY month. I thought I was signing something stating the service man put up my dish, because that is what he said it was. I found out it was a 2-year agreement, and now they want to charge over $400.00 to disconnect it.
I have to call EVERY month and add the bill for them, because it was supposed to be $106 a month and my bill was for $274.00 a month.
When I ask for a manager, they tell me they don't have one or that it will take 30 minutes to find one. Yet 30 minutes later they just hang up on you without getting one, and then you have to call back. Honestly, I have yet to talk to a manager after calling for 8 months straight. I think someone needs to investigate this company, because I am not the first to say this in my town. Everyone here changed to another provider, and I think it is much better, with much nicer customer service.
I asked for them to disconnect my service, and they told me they couldn't until I paid them the money I supposedly owed them. I don't know who does their accounts payable, but obviously they don't know math very well. I will tell everyone I know, and my MySpace page, not to go through Direct TV. They are ripping people off, and no one can get it switched to figure it out.
I have a corporate lawyer who is going to look into it for me. Hopefully I can get some faith back for customers who got treated badly by this company just like I did. I am still not able to get in contact with a manager or the corporate office. I keep sending statements and letters to disconnect and cancel to customer service at 2230 East Imperial HWY, El Segundo, CA, 90245. I guess when they get sick of throwing them away, they might make it to the manager or corporate.
If you go through them, make sure you read every bit of fine print and review your statements twice a month, because they will change how much it is twice a month. Customers beware of this company!
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