Usacomplaints.com » Miscellaneous » Complaint / Review: Direct tv - Worst customer service I have ever experienced - TV service. #966236

Complaint / Review
Direct tv
Worst customer service I have ever experienced - TV service

Direct TV is the worst ever. I used to have Dish Network and I decided to bundle with AT&T who uses Direct TV so I had to switch. I have had nothing but problems ever since and I never had problems with Dish Network. I have had billing issues several times, spent hours on the phone because they keep rising my monthly amount from what I was quoted by AT&T. AT&T quoted me $60.99 per month. I had the billing included on my AT&T bill. They kept cutting off my Direct TV service even though I was paying my AT&T bill ontime. Direct TV then blamed AT&T and AT&T would then say it was Direct TV. I do think it was Direct TV because none of my other phone services or internet were ever shut off, only my TV service. Then I threatened to cancel and a girl named Kelly ID# 100626874 at Direct said she could set me on a separate billing with Direct TV which would prevent the billing issue. I specifically asked her if doing this would change my monthly amount from the $60.99 and she said no it would not change it, that it would remain at the $60.99. So she set up the billing separately which I thought would solve everything. So I get a bill from Direct TV this month for $102.18. I called again and they said the higher bill is correct. I asked to speak to a manager and they switched me to Mike customer service ID # 455184. He told me that the bill was higher because I had lost my discounts when Kelly switched me over to the separate billing. I wanted to scream. I told him that she had promised me my bill would remain at $60.99 and he said it had to go to management and he could not correct my bill at this time. I told him I would write a review about how terrible there service is and that I have never had such awful service with any company in my life. I told him to listen to all the conversations I had with Kelly and others so he could see what I was told. He brushed me off and said nothing he could do. Worst company ever. Also, now they say the price is only good for the first year with them. When I signed up AT&T never told me the price would change after one year or that there is a $400 early cancellation fee with Direct TV if you cancel. I was never told this either. Totally unethical and deceptive. I am going to cancel and go back to Dish Network or get cable because this company is HORRIBLE and I will not pay any early cancellation fee because I was never told of it and I never signed anything and their service is the worst I have ever experienced. Do not sign up with Direct TV or bundle with them through AT&T if you want to keep your sanity and your money.


Offender: Direct tv

Country: USA

Category: Miscellaneous

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