To: Federal Trade Commission, Consumer Response Center, Washington, DC 20580 (600 Pennsylvania Avenue, NW)
The billing methods Direct TV uses are deceptive. When I paid late, my service was shut off, and getting it switched back on cost me a $49.00 fee. That charge is illegal, because no agreement I signed with them ever mentioned it. The shutoff is also not a physical disconnection, only a temporary pause until payment arrives. Even when I was a single day late, they still billed me $49.00 to restore my service.
I signed a 2 year agreement, and Direct TV has no right to alter its terms whenever it pleases. That contract should be legally binding. A Direct TV representative told me the $49.00 is not a reactivation fee but a charge covering the time the service was off. Nobody will explain why I owe $49.00 when my service was down for only a few hours.
This deceptive billing needs to end. I ask you to investigate it, put a stop to it, and order Direct TV to refund every customer it has misled in this way.
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