I had Direct TV for 16 months, and my home was broken into last month and my television, along with the converter, was stolen. Like a good citizen, I contacted Direct TV to report it. The guy I spoke with explained how sorry he was and then offered to send me a new converter. All I would have to pay was the shipping fee of $25.00, so I did not think anything of it and said okay. Big mistake!!!
After a month of trouble getting it to work, and no service over and over again when it rained, I decided to turn the service off. I called the office to disconnect the service, and lo and behold, the lady on the other line tried everything to get me to keep the service on. When I got upset and told her to just cancel it, that is when she hit me with the news: there was going to be a $430.00 early disconnect fee. I was floored!!! I insisted on knowing what for, since I had my service on for 16 months, and when I was going to disconnect a few months before that it was only a $25.00 disconnect fee.
She started to explain to me that since a new converter box was sent to me, it started my contract over again!!! I explained to her that the gentleman did not explain anything like that to me and that I never asked for a new box; he offered to send me one. It didn't matter, so I told her to disconnect anyway and that they had better not charge me the disconnect fee. Well, when I checked my account yesterday, there it was: an unauthorized charge for $438.10!!! I could not believe it. This is a fraudulent practice and ridiculous. Direct TV needs to be stopped. After reading that this has been an ongoing practice with this company, I cannot believe they are still in business!!!
I work for the government and cannot understand why no one has done anything about this!!!
Is there anything we can do to stop these predators!!!
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