We have had a kitchen reface done by Sears home improvement. It was supposed to take 3-5 days and is now going on 10 weeks and is still NOT done! The "project manager" has not done anything at all except come out and say the colr was great! Then he called me today and said that the kitchen was not done because WE did not know what cabinets we wanted and We made changes!!! That is a LIE! They put doors on the cabinets that are half the size they should be and one is even upside down! Then there were 3 doors that should have glass in them, Sears keeps going in circles about who will put the glass in and I was finally told to go buy glass myself and pay someone else to put it in! SO, I have 3 doors that are the wrong size and 3 other doors that have huge holes where there was supposed to be glass! One is upside down! They measured wrong but said it was my fault. They say we made changes every time they do something wrong and have to reorder it! They even ordered the wrong size for the pantry cabinet we asked for. They also put the cabinets in crooked and then said it was our fault for having an old kitchen and we could order new cabinets again! These were new cabinets they were putting in! The fact that my home was built in 1979 should have nothing to do with the new cabinets they put in crooked! Then they said my floor was crooked!!! The guy decided to come every morning at 6am and we had him here for 2 weeks straight even on the weekend and it is still NOT done and crooked! He was here at 6 am the entire weekend of memorial day weekend also! Not to mention they have helped themselves to whatever they want in our refrigerator! I had no soda left! They first gave us nothing we asked for and then tried to charge us more saying they were changes! They made blueprints but took everything off that we asked for! We did NOT change anything. They say we changed things when they have to reorder because they measured wrong and because they did not put in what they were supposed to! Then they had no idea what color we wanted for the granite counter and the countertop guy guessed! The counter is not the edge we asked for and the glue they used to put it in is leaked out in parts and we were told that trim would cover that but then they told us an hour later that there is NO trim left and they never put trim there! I can't say enough about how terrible this company is. They lie and steal and then blame the customer when they get the order and measure wrong! I am now told today that the entire problem with the kitchen was because we could not decide what cabinets we wanted! Lie! This was from Blake in Phoenix. He is the so called project manager! Our salesman was Rick and he only tries to charge us more for things they did wrong! This is the worst customer service I have EVER had and the worst people and company I have ever dealt with! I would not recommend this Sears home improvement to my worst enemy!
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