I was switched to Direct TV service on the promise of 1 free month of service. The billing has not only shown a larger monthly service charge than the quoted monthly service, but there is also no "FREE FIRST MONTH OF SERVICE" as they promised when I converted. Calls and e-mails trying to get this corrected have been rejected by their customer service.
I tried to get the corporate office information to write and seek their corporate response, but I only received the following e-mails, which refused to provide this information to me. Where are we heading with corporate greed and fraud?
The NFL should take a closer look at their agreement with Direct TV, as I doubt that they want to be part of a company which will continue to lose customers until they change their deceptive business practices. This report should also be sent to the NFL for review.
My e-mail to Direct TV: "I did not ask for your customer service address. I can read apparently better than you, as you failed to answer my request, which follows: Please provide me with the corporate address and corporate officers for Direct TV. I believe the HQ is in the Carolinas, not the customer service address which is on your bill."
DIRECTV Customer Service (Robert John) wrote on 07/24 at 11:20 AM, on the subject of "Billing overcharges": "Thanks for writing. The correspondence address is: DIRECTV Customer Service, P.O. Box 29079, Glendale, CA 91209-9079. For fast future reference you can also find this address on the back of your billing statement. Sincerely, Robert John, DIRECTV Customer Service."
My earlier e-mail to them, sent on 07/24 at 5:25 AM: "Please provide me with the name and address of your corporate offices and officers."
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