After being switched to Direct TV service by the promise of 1 free month of service, the billing has not only shown a larger monthly service charge (over the quoted monthly service) but there is no "FREE FIRST MONTH OF SERVICE" as they promised when I converted. Calls and e-mails trying to get this corrected have been rejected by their customer service.
I tried to get the corporate office information to write and seek their corporate response, but only received the following e-mails which have refused to provide this information to me, where are we heading to with corporate greed and fraud!
The NFL should take a closer look at their agreement with Direct TV, as I doubt that they want to be part of a company which will continue to loose customers until they change their deceptive business practices. This report should also be sent to the NFL for review.
*
I did not ask for your customer service address, I can read apparently better than you as you failed to answer my request which follows:
Please provide me with the corporate address and corporate officers for direct tv, i beleive the hq is in the carolinas, not the customer service address which is in your bill.
DIRECTV Customer Service wrote:
Subject
Re: Billing overcharges [Email ID: 060715-00xx] [Email ID: 060717-000xx]
Discussion Thread
Response (Robert John) 07/24 11:20 AM
Thanks for writing. The correspondence address is:
DIRECTV Customer Service
P.O. Box 29079
Glendale, CA 91209-9079
For fast future reference you can also find this address on the back of your billing statement.
Sincerely,
Robert John
DIRECTV Customer Service
Customer 07/24 05:25 AM
Please provide me with the name and address of your coorporate offices and officers.
*directv customer service * wrote
0 comments