DirecTV is a business that does not live up to its word. Their business practices, from dealing with their customers to shady installation forms tricking you into a contract, are completely unacceptable.
I purchased the DirecTV service with the understanding that I had a trial period to decide if I wanted the service or not. I have had nothing but problems from the start. First off, they hooked me up with the wrong service plan TV package, which in turn made them bill me some outlandish price, charging me over the amount we agreed to. I am now looking to get out of this DirecTV service. I have talked to customer service practically every weekend about this problem, and the company now wants to charge me $360 for a cancellation fee.
This is totally unacceptable as a company. I would like something done to fix my problem and to expose shady business practices of this company.
There was a time when businesses catered to their customers and were fair. Where have those times gone?
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