On 4/15/07 I purchased an HDTV at Best Buy, the salesperson said they were having a promo on direct-TV. I explained I was already a directv customer. The sales rep said I could just buy the HD service and add it to my existing service and that Best Buy would do it as part of my installation. I paid $99.00 for the HD receiver and the best buy installation guys came over and performed the install. At no point in time did I ever speak to direct-tv to have the receiver activiated. The Best buy installation guys did all the talking.
After three months of billing issues I decided I no longer wanted to be with Direct-TV and requested cancellation of my service. I was told that I could not cancel as I was commited to a two year contract. I ask the customer service rep to verify when I agreed to those terms and they claim it was automatic when I signed up for the HD service, problem is i never signed anything or agreed to an extension of service. I never even talked to direct-tv.
They claim that when I had the receiver installed i signed the agreement. When i looked at my best buy receipt there is no mention of such agreement matter of fact theres no mention of direct-tv. Then the representative claimed i verbally agreed when they performed the install. Again i never spoke to anyone at direct-tv. The best buy installer did all the talking with Direct-TV.
I dont understand how they get away with these deceptive practices and there is little or nothing out there to protect the consumer from such scams. I hope direct-tv goes under when IPTV becomes available nationwide. I am currently disputing this with Allied interstate a collection agency (direct-tv).
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